Improving Project Management in Customer Delivery Projects
Koskinen, Jani (2016)
Koskinen, Jani
Metropolia Ammattikorkeakoulu
2016
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201605188462
https://urn.fi/URN:NBN:fi:amk-201605188462
Tiivistelmä
This Thesis focuses on the improvement of the customer delivery projects project management in technical field at B2B context. By identifying the prevailing customer delivery projects process and addressing the most critical weaknesses of this identified process, the focus is to able to provide improvement to selected weaknesses in order to improve the project management of customer delivery projects.
The qualitative research methodology is selected as the research approach due to its possibility to detailed replies from each interviewees. This will ensure that current state analysis and its strengths and weaknesses can be identified detailed. The research design contains five steps, where best practices from the literature with findings from the interviewees. This study does not have a specific case company. This study is carried out by interviewing people who work at project management duties. This group of people is selected from different areas of business and from different companies to obtain a holistic view of the project management processes and its strengths and weaknesses.
The outcome of the study is a list of recommendations to improve the project management in customer delivery projects, built to cater to the project-based companies who would like to improve their project management. The list of recommendations is positioned to improve the most common weaknesses what companies are suffering, and to improve weaknesses which can be improved during the daily operation. This list of recommendations gives good foundation to project-based B2B companies improve their project management and its processes.
The qualitative research methodology is selected as the research approach due to its possibility to detailed replies from each interviewees. This will ensure that current state analysis and its strengths and weaknesses can be identified detailed. The research design contains five steps, where best practices from the literature with findings from the interviewees. This study does not have a specific case company. This study is carried out by interviewing people who work at project management duties. This group of people is selected from different areas of business and from different companies to obtain a holistic view of the project management processes and its strengths and weaknesses.
The outcome of the study is a list of recommendations to improve the project management in customer delivery projects, built to cater to the project-based companies who would like to improve their project management. The list of recommendations is positioned to improve the most common weaknesses what companies are suffering, and to improve weaknesses which can be improved during the daily operation. This list of recommendations gives good foundation to project-based B2B companies improve their project management and its processes.