Developing the service concept of rental work wear articles for Pore ry
Elovaara, Sessa (2016)
Elovaara, Sessa
Haaga-Helia ammattikorkeakoulu
2016
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201605239317
https://urn.fi/URN:NBN:fi:amk-201605239317
Tiivistelmä
The aim of this thesis is to develop the service concept of rental work wear articles. The ser-vice is existing and provided by student association Pore ry for students of Haaga-Helia Uni-versity of Applied Science in Haaga campus. The commissioning party of this bachelor thesis is Pore ry.
The goal of a product based thesis is to help the student association to transmit the service concept more fluently to new students. The commissioned thesis is based on two products, a manual of the service concept and calculation of pricing. The goal of the calculations is to help in the future board members of Pore ry to make decisions related to the rental work wear ser-vice.
The thesis is divided to two parts, to a theoretical framework and a description of the products. With the help of theory part, a definition is made of what a service concept is. Also the aspects to take into account for the development are discussed. The theoretical part of the thesis dis-cusses about service concept and strategy. To support the service concept, the topics are narrowed to quality and process management. To the narrowing also affected the need of development, which in this case is inner need. Strategic thinking is achieved through profitabil-ity and pricing. In strategy the legislations relative to the topic and associations has also a part. In the description part the present state of the service concept, the developing ideas, making the products and the execution are presented. The developing ideas are gathered by inter-viewing one specialist of the topic, three stakeholders, and ten customers. The interview method is semi-structured.
The product-based thesis received its goals by having two outcomes, the manual and calcula-tions of pricing. The idea for the subject came in the end of May 2015 but the concrete execu-tion started in the March 2016. The products were published in May 2016. The new learning concept in Haaga campus will start in autumn 2016. The autumn is the real test for the manual and for the future of the service concept of rental work wear articles.
The goal of a product based thesis is to help the student association to transmit the service concept more fluently to new students. The commissioned thesis is based on two products, a manual of the service concept and calculation of pricing. The goal of the calculations is to help in the future board members of Pore ry to make decisions related to the rental work wear ser-vice.
The thesis is divided to two parts, to a theoretical framework and a description of the products. With the help of theory part, a definition is made of what a service concept is. Also the aspects to take into account for the development are discussed. The theoretical part of the thesis dis-cusses about service concept and strategy. To support the service concept, the topics are narrowed to quality and process management. To the narrowing also affected the need of development, which in this case is inner need. Strategic thinking is achieved through profitabil-ity and pricing. In strategy the legislations relative to the topic and associations has also a part. In the description part the present state of the service concept, the developing ideas, making the products and the execution are presented. The developing ideas are gathered by inter-viewing one specialist of the topic, three stakeholders, and ten customers. The interview method is semi-structured.
The product-based thesis received its goals by having two outcomes, the manual and calcula-tions of pricing. The idea for the subject came in the end of May 2015 but the concrete execu-tion started in the March 2016. The products were published in May 2016. The new learning concept in Haaga campus will start in autumn 2016. The autumn is the real test for the manual and for the future of the service concept of rental work wear articles.