Professional development of middle level managers in context of developing service organization
Bergström, Heli (2016)
Bergström, Heli
Haaga-Helia ammattikorkeakoulu
2016
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201605249509
https://urn.fi/URN:NBN:fi:amk-201605249509
Tiivistelmä
Middle and first-line managers are in an essential role ensuring that the organization works flexibly. Managers have enormous challenges especially in the field of information and knowledge management. Managers have probably been doing tasks that one of their subordinates is capable of performing. Managers may not have enough time to do the right things because most of their working time is directed to tasks being not so valuable when thinking of the goals and purpose of doing business. Managers may not have enough time for their subordinates.
The targets of this thesis was to find answers to following questions: 1) How is the working time of middle level managers distributed in context of a developing service organization? 2) What kind of development plans can be designed for middle level managers on basis of working time analysis and challenges in their jobs in context of a developing service organization? 3) What kind of professional development of middle level managers is needed in context of a developing service organization?
This thesis contains descriptions of three development projects which were executed during years 2006-2008 in two different organizations: Nordic Service Organization and Finnish Service Organization.
The results of the three development projects were as follows: 1) a thorough and a detailed analysis of working time distribution of middle level managers in Nordic Service Organization; 2) a description of working roles and development plans for studied managers in Nordic Service Organization; 3) a description of a change project and development paths of middle level managers and professionals in Finnish Service Organization, which result a description of professional development of middle level managers in context of a developing service organization.
Suggestions for superiors of middle level managers on basis of this thesis were as follows: study how your managers spend their working time; ensure that your managers have an education that supports their managerial roles; and, ensure that your managers maintain their professional competence and update their managerial skills.
The targets of this thesis was to find answers to following questions: 1) How is the working time of middle level managers distributed in context of a developing service organization? 2) What kind of development plans can be designed for middle level managers on basis of working time analysis and challenges in their jobs in context of a developing service organization? 3) What kind of professional development of middle level managers is needed in context of a developing service organization?
This thesis contains descriptions of three development projects which were executed during years 2006-2008 in two different organizations: Nordic Service Organization and Finnish Service Organization.
The results of the three development projects were as follows: 1) a thorough and a detailed analysis of working time distribution of middle level managers in Nordic Service Organization; 2) a description of working roles and development plans for studied managers in Nordic Service Organization; 3) a description of a change project and development paths of middle level managers and professionals in Finnish Service Organization, which result a description of professional development of middle level managers in context of a developing service organization.
Suggestions for superiors of middle level managers on basis of this thesis were as follows: study how your managers spend their working time; ensure that your managers have an education that supports their managerial roles; and, ensure that your managers maintain their professional competence and update their managerial skills.