Supplier Relationship Management in the Aviation Industry of Finland : Case: Helsinki Airport
Metsänen, Bronson (2017)
Metsänen, Bronson
Metropolia Ammattikorkeakoulu
2017
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201705229393
https://urn.fi/URN:NBN:fi:amk-201705229393
Tiivistelmä
The rapid globalisation of worldwide economies, stiff competitive market places, and proactive shareholders has pressed organisations and businesses to reinvent the wheel when it comes to doing business. Currently, the trend is leaning more towards emphasis on supplier relationship management in ways that companies depend on existing relationships for survival or to establish a competitive edge. The aviation industry is no exception and much like any other industry supplier alliances and partnerships between airlines are used to combat consolidation and globalisation.
The purpose of this study was to investigate a relationship in the aviation industry formed between two separate entities operating out of Helsinki-Vantaa Airport in Finland. The research intended to identify the type of relationship formed and the reasons behind its existence and maintenance. Furthermore, the operational performances as a result of the relationship were analysed from old and new monitoring systems. The methodology for the research was a perspective and deductive approach. The empirical data of the study was collected through informal and formal observations made during meetings and negotiations with companies at HEL airport along with analysis of company data and theoretical background understanding.
The supplier relationship established between companies at HEL airport was confirmed to be cooperate as defined by its characteristics. The main drivers for the relationship focus on the quality improvements, cost reduction, and maximising resources and capacity at a local level. The cooperative relationship with key suppliers lead to improved business performances which were defined and measured as either being operational or financial. A significant improvement in operational performances was achieved creating reduced costs and improved service quality levels. The benefits of the operational performances were also enclosed in the financial performances of the companies stemming from cost reduction and allowing for an increase in revenues.
The purpose of this study was to investigate a relationship in the aviation industry formed between two separate entities operating out of Helsinki-Vantaa Airport in Finland. The research intended to identify the type of relationship formed and the reasons behind its existence and maintenance. Furthermore, the operational performances as a result of the relationship were analysed from old and new monitoring systems. The methodology for the research was a perspective and deductive approach. The empirical data of the study was collected through informal and formal observations made during meetings and negotiations with companies at HEL airport along with analysis of company data and theoretical background understanding.
The supplier relationship established between companies at HEL airport was confirmed to be cooperate as defined by its characteristics. The main drivers for the relationship focus on the quality improvements, cost reduction, and maximising resources and capacity at a local level. The cooperative relationship with key suppliers lead to improved business performances which were defined and measured as either being operational or financial. A significant improvement in operational performances was achieved creating reduced costs and improved service quality levels. The benefits of the operational performances were also enclosed in the financial performances of the companies stemming from cost reduction and allowing for an increase in revenues.