Social media as a 'service' for value co-creation by integrating sponsoring companies, sports entities and fans
Jalonen, Harri (2017)
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Jalonen H., (2017). Social media as a 'service' for value co-creation by integrating sponsoring companies, sports entities and fans. International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 11(1), p. 13-20, World Academy of Science, Engineering and Technology. URN:NBN:fi:amk-2017070614130
Social media has changed the ways we communicate, collaborate and connect with each other. It has also influenced our habits of consuming sports. Social media has allowed direct interaction between sponsoring companies, athletes/players and fans. Drawing on the service dominant logic of value co-creation, the conceptual paper identifies three operant resources which are beneficial for value co-creation: i) social identity and sense of community, ii) congruence and brand personality, and iii) participatory culture and fan activation. The paper contributes to the theoretical discussion on how social can be media used for value co-creation purposes in the sports industry.