Experiences of foreign degree students about studying and Finland as a place of study
Konstantinova, Olga; Virsinger, Patrícia (2017)
Konstantinova, Olga
Virsinger, Patrícia
Oulun ammattikorkeakoulu
2017
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2017090614852
https://urn.fi/URN:NBN:fi:amk-2017090614852
Tiivistelmä
The main purpose of this thesis was to determine how satisfied the international degree students are with their overall study experience in Finland, starting with the admission process. In addition, the aim was to find out how the FINNIPS network could develop the study process and support services to guarantee the satisfaction of international students, using their comments and suggestions.
The theoretical part of the thesis discusses service quality and its various models, as well as defines the concept and significance of customer satisfaction. The research was conducted using a customer satisfaction survey, based on a sample of 140 international degree students representing 38 countries and 12 Universities of Applied Sciences.
According to the results of the research, it can be determined that the international degree students are satisfied with the both the technical and functional quality of the services that were provided to them during the admission process. It can also be determined that the international degree students’ expectations about various elements of the study process were met. However, the results showed mild dissatisfaction with a few aspects and competences during the studies. The conclusion of this research is that the international students’ satisfaction level of the overall study experience and service quality is high.
The theoretical part of the thesis discusses service quality and its various models, as well as defines the concept and significance of customer satisfaction. The research was conducted using a customer satisfaction survey, based on a sample of 140 international degree students representing 38 countries and 12 Universities of Applied Sciences.
According to the results of the research, it can be determined that the international degree students are satisfied with the both the technical and functional quality of the services that were provided to them during the admission process. It can also be determined that the international degree students’ expectations about various elements of the study process were met. However, the results showed mild dissatisfaction with a few aspects and competences during the studies. The conclusion of this research is that the international students’ satisfaction level of the overall study experience and service quality is high.