Improving collaboration between different teams inside the spares supply unit at KONE Industrial
Tuominen, Totti (2017)
Tuominen, Totti
Tampereen ammattikorkeakoulu
2017
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2017112918889
https://urn.fi/URN:NBN:fi:amk-2017112918889
Tiivistelmä
The purpose of this thesis was to find ways of improving the collaboration between teams inside the KONE Global Spares Supply. In this thesis, the current collaboration process between the teams in the GSS is first shown through the existing knowledge, information and an open-ended questionnaire. This thesis tries to provide the company with solutions for developing the collaboration further, through the findings of the survey, personal interviews and various theories. These theories include such as collaboration, team management and theoretical information on purchasing, material management, communication and management.
Data was collected through face-to-face interviews with the employees of KONE GSS Hyvinkää. A survey was also sent to the employees to get information on the team collaboration. To support the findings that were discovered from the interviews and from the survey, data was collected from various sources to make a theoretical framework for the thesis. These sources include books, articles from the internet and the KONE PULSE Survey answers.
The result was that KONE GSS Hyvinkää faces challenges regarding team collaboration, but has the tools and methods to tackle these challenges. KONE GSS Hyvinkää has one main problem regarding collaboration, which creates more problems. To tackle this problem and the other secondary problems, KONE GSS Hyvinkää must help the teams and team members see the whole picture of the department and the whole picture regarding the other teams.
Most recommendations offered in this thesis are based on the information that was found through the survey and the face-to-face interviews. Recommendations are also based on the theoretical framework in the thesis. This framework comprises theories on collaboration, management, communication, purchasing and material management theories.
Data was collected through face-to-face interviews with the employees of KONE GSS Hyvinkää. A survey was also sent to the employees to get information on the team collaboration. To support the findings that were discovered from the interviews and from the survey, data was collected from various sources to make a theoretical framework for the thesis. These sources include books, articles from the internet and the KONE PULSE Survey answers.
The result was that KONE GSS Hyvinkää faces challenges regarding team collaboration, but has the tools and methods to tackle these challenges. KONE GSS Hyvinkää has one main problem regarding collaboration, which creates more problems. To tackle this problem and the other secondary problems, KONE GSS Hyvinkää must help the teams and team members see the whole picture of the department and the whole picture regarding the other teams.
Most recommendations offered in this thesis are based on the information that was found through the survey and the face-to-face interviews. Recommendations are also based on the theoretical framework in the thesis. This framework comprises theories on collaboration, management, communication, purchasing and material management theories.