Personnel manual for Helkama Rent Oy
Laitio, Anna (2017)
Laitio, Anna
Haaga-Helia ammattikorkeakoulu
2017
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2017121020434
https://urn.fi/URN:NBN:fi:amk-2017121020434
Tiivistelmä
The purpose of this project type thesis is to collate a practical employee manual for the em-ployees of the commissioning company Helkama Rent Oy. The business of the company is car rental and it is a subsidiary of Helkama Auto Oy.
The aim was to update and gather the existing guides into one document. The idea of the thesis came from the commissioning company which is the writer´s employer. The thesis is written in close co-operation with the managers of the company.
The manual will provide practical advice for daily duties. It will support personnel’s routines, establish homogenous initiation policies and develop employee´s professional skills.
The managers of each department were consulted and the sections were written based on their perception. The manual consists of four five sections which are sales, fleet mainte-nance, operations, HR and back office operations.
It will be one tool for efficient orientation but it´s written for the entire personnel to support the daily operations.
The project with the manual started in May 2017. Because of the high season of the busi-ness the work continued full time after the summer in September when most of the writing was done. The manual was sent to the managers for feedback in the beginning of November and it was finalized by the end of the month. Older guidance material was used and new material was created. The manual will be taken into active use in the commissioning compa-ny in January 2018.
Theory for this thesis was written during study leave of one month in October to November 2017. The theory is focusing on the execution of the project and the benefits of the manual for Helkama Rent Oy and its employees.
The aim was to update and gather the existing guides into one document. The idea of the thesis came from the commissioning company which is the writer´s employer. The thesis is written in close co-operation with the managers of the company.
The manual will provide practical advice for daily duties. It will support personnel’s routines, establish homogenous initiation policies and develop employee´s professional skills.
The managers of each department were consulted and the sections were written based on their perception. The manual consists of four five sections which are sales, fleet mainte-nance, operations, HR and back office operations.
It will be one tool for efficient orientation but it´s written for the entire personnel to support the daily operations.
The project with the manual started in May 2017. Because of the high season of the busi-ness the work continued full time after the summer in September when most of the writing was done. The manual was sent to the managers for feedback in the beginning of November and it was finalized by the end of the month. Older guidance material was used and new material was created. The manual will be taken into active use in the commissioning compa-ny in January 2018.
Theory for this thesis was written during study leave of one month in October to November 2017. The theory is focusing on the execution of the project and the benefits of the manual for Helkama Rent Oy and its employees.