Report Offering
Jokiniemi, Eva-Stina (2018)
Jokiniemi, Eva-Stina
Metropolia Ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201803193495
https://urn.fi/URN:NBN:fi:amk-201803193495
Tiivistelmä
The objective of this Master’s thesis was to build up a suggestion on how to improve report offering. The suggestion was made for a company, which operates in telecommunication industry. The suggestion introduces several steps that needs to be taken into consideration when planning to improve the current report offering.
Both qualitative and quantitative research methods were used in this study. The qualitative research method included informal interviews done by phone and email. It also included data from a previous customer survey that was originally sent out to serve another purpose. The quantitative research method included two separate datasets that were used to analyze the current state of report offering.
The results of both qualitative and quantitative research methods indicated that some actions could be used to improve the current selection of reports and the report offering. There currently exists a wide selection of reports available in production and it would be a good idea to reduce the amount of reports as well as to combine some similar reports into wider concepts. The current state analyses also indicated that some internal training, process definitions and training sessions for stakeholders could be improved.
The conceptual framework of this study was based on information, information delivery, in-formation quality and report visualization. It also included a case example of reporting improvement case that was processed in Radiology.
The study resulted in a suggestion for improving report offering. The suggestion included several issues that need to be taken into consideration when setting up a project to improve report offering. The suggestion included the following topics: to plan and implement a strategy as a part of reporting, management commitment and resources, knowing your audience, cleaning up old reports, create an internal process for report creation, combining existing reports, documentation, internal and external training and auditing. It is also important to keep improving report offering as an on-going action learning process.
Both qualitative and quantitative research methods were used in this study. The qualitative research method included informal interviews done by phone and email. It also included data from a previous customer survey that was originally sent out to serve another purpose. The quantitative research method included two separate datasets that were used to analyze the current state of report offering.
The results of both qualitative and quantitative research methods indicated that some actions could be used to improve the current selection of reports and the report offering. There currently exists a wide selection of reports available in production and it would be a good idea to reduce the amount of reports as well as to combine some similar reports into wider concepts. The current state analyses also indicated that some internal training, process definitions and training sessions for stakeholders could be improved.
The conceptual framework of this study was based on information, information delivery, in-formation quality and report visualization. It also included a case example of reporting improvement case that was processed in Radiology.
The study resulted in a suggestion for improving report offering. The suggestion included several issues that need to be taken into consideration when setting up a project to improve report offering. The suggestion included the following topics: to plan and implement a strategy as a part of reporting, management commitment and resources, knowing your audience, cleaning up old reports, create an internal process for report creation, combining existing reports, documentation, internal and external training and auditing. It is also important to keep improving report offering as an on-going action learning process.