DB Schenker Skybridge Downunder : Standard Operating Procedure for control tower
Uotila, Anna (2018)
Uotila, Anna
Tampereen ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201804134614
https://urn.fi/URN:NBN:fi:amk-201804134614
Tiivistelmä
This thesis was written for Schenker Australia Pty Ltd. with the objective of creating a Standard Operating Procedure (SOP) for Product Management Airfreight department for managing Skybridge Downunder rate requests. Skybridge is Schenker’s intermodal product solution that combines the advantages of both air and ocean freight. Operationally Product Management Airfreight AU/NZ acts as a control tower and the operations are carried out internationally in collaboration with origin, hub and destination branches.
Skybridge is a rather complicated product and providing a competitive yet profitable rate is a complex process. The aim of the SOP is to document the operating process and provide consistency, increase efficiency and quality by providing a comprehensive step-by-step manual. Qualitative approach was used for data collection and research process was carried out by collecting data from secondary sources, mainly from Schenker’s internal sources.
The framework of the thesis consists of Australian trade environment providing facts and figures about imports and exports as well as intermodal transportation, highlighting the principles and economic importance of air and ocean freight as transportation modes, a general overview of the importance of hub operations and characteristics of the main hubs used in the Skybridge shipping process.
As an outcome an SOP with step-by-step instructions was created to support PMA’s existing and future employees.
Confidential materials and internal information related to Schenker’s business strategies including the detailed SOP instruction have been excluded from the published version of this thesis.
Skybridge is a rather complicated product and providing a competitive yet profitable rate is a complex process. The aim of the SOP is to document the operating process and provide consistency, increase efficiency and quality by providing a comprehensive step-by-step manual. Qualitative approach was used for data collection and research process was carried out by collecting data from secondary sources, mainly from Schenker’s internal sources.
The framework of the thesis consists of Australian trade environment providing facts and figures about imports and exports as well as intermodal transportation, highlighting the principles and economic importance of air and ocean freight as transportation modes, a general overview of the importance of hub operations and characteristics of the main hubs used in the Skybridge shipping process.
As an outcome an SOP with step-by-step instructions was created to support PMA’s existing and future employees.
Confidential materials and internal information related to Schenker’s business strategies including the detailed SOP instruction have been excluded from the published version of this thesis.