Procurement practices influencing service delivery : A case of TNK-BP Oil & Gas Company in Russia
Martemyanova, Liubov (2018)
Martemyanova, Liubov
Jyväskylän ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018053111583
https://urn.fi/URN:NBN:fi:amk-2018053111583
Tiivistelmä
Procurement and procurement practicies have influence on the service delivery. The aim was to investigate procurement practices influencing service delivery: a case of TNK-BP Oil & Gas Company in Russia.
The quantitative research method was used to investigate the specific objectives. A sample of 94 participants participated in the study. Convenience sampling method was used to select the sample.
The outcomes found that TNK-BP had procurement practice such as competitive bidding. It was further noted that procurement process was transparent. It was established that there was positive impact of procurement policies on service delivery. The positive asso-ciation between procurement policies and service delivery was found. It was also estab-lished that there was positive association between sustainable procurement and service delivery.
The research had its limitations – it was focused on the employees as the main partici-pants yet service delivery could only be appropriately assessed by the customers as they were the ones who experienced the implications of service delivery. The future research should be focused on investigating the service delivery by focusing on the customers.
The quantitative research method was used to investigate the specific objectives. A sample of 94 participants participated in the study. Convenience sampling method was used to select the sample.
The outcomes found that TNK-BP had procurement practice such as competitive bidding. It was further noted that procurement process was transparent. It was established that there was positive impact of procurement policies on service delivery. The positive asso-ciation between procurement policies and service delivery was found. It was also estab-lished that there was positive association between sustainable procurement and service delivery.
The research had its limitations – it was focused on the employees as the main partici-pants yet service delivery could only be appropriately assessed by the customers as they were the ones who experienced the implications of service delivery. The future research should be focused on investigating the service delivery by focusing on the customers.