FIVE ESSENTIAL PEOPLE SKILLS FOR PROJECT MANAGERS AND THEIR IMPORTANCE
Bobrovich, Iuliia (2018)
Bobrovich, Iuliia
Satakunnan ammattikorkeakoulu
2018
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2018082614654
https://urn.fi/URN:NBN:fi:amk-2018082614654
Tiivistelmä
The purpose of this thesis was to enlighten project managers on the importance of their rather neglected competence, such as people skills. It was achieved by creating a product of this thesis - an easy-to-use and easy-to-understand brochure for project managers, which demonstrates five most essential people skills for their job.
The brochure was implemented for the client company – Satakunta University of Applied Sciences. The rights to print and distribute the product of the thesis were given to this company.
Since there is no unified list of five most essential people skills, they had to be identified through a two-step process. So the first stage was to conduct a literature research. After finding appropriate books and investigating them, the initial five people skills were recognized: trust building skill, ideological conflict management skill, commitment building skill, accountability building skill and focus on results building skill.
The next step was to question and challenge these five skills by conducting the interviews with the former project managers of the client company. In addition, the original opinions of the leaders on the topic were noted. The data gathered during the interviews was thoroughly analyzed and, as a result, the new more valid five skills were established, such as: trust building skill, ideological conflict management skill, communication skill, motivation skill and listening skill.
These five skills were taken as a base for creating the simple and colorful brochure. The importance of each skill in project management is concisely explained in it. The brochure aims to educate current and future project managers of the client company on which people skills are the most essential for them. This brochure serves as a first step in their learning process, inspiring them to study more on this topic independently.
The brochure was implemented for the client company – Satakunta University of Applied Sciences. The rights to print and distribute the product of the thesis were given to this company.
Since there is no unified list of five most essential people skills, they had to be identified through a two-step process. So the first stage was to conduct a literature research. After finding appropriate books and investigating them, the initial five people skills were recognized: trust building skill, ideological conflict management skill, commitment building skill, accountability building skill and focus on results building skill.
The next step was to question and challenge these five skills by conducting the interviews with the former project managers of the client company. In addition, the original opinions of the leaders on the topic were noted. The data gathered during the interviews was thoroughly analyzed and, as a result, the new more valid five skills were established, such as: trust building skill, ideological conflict management skill, communication skill, motivation skill and listening skill.
These five skills were taken as a base for creating the simple and colorful brochure. The importance of each skill in project management is concisely explained in it. The brochure aims to educate current and future project managers of the client company on which people skills are the most essential for them. This brochure serves as a first step in their learning process, inspiring them to study more on this topic independently.