Intercultural skills needed by staffs in a multinational team
Xu, Jie (2010)
Xu, Jie
Oulun seudun ammattikorkeakoulu
2010
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2010100513435
https://urn.fi/URN:NBN:fi:amk-2010100513435
Tiivistelmä
The commissioner, MIKFAST LTD is an international trading company located in Oulu, Finland .The aim of this bachelor thesis is to help their employees especially Chinese and Finnish to learn the intercultural skills in a multicultural team, which also could be a reference for the students studying in a multinational environment. In addition, the culture differences between Finland and China and four stages of culture shock including how to undertake them when facing a new culture are also examined.
The theory part involves the concept of culture and intercultural communication. And some cultures views about stages of culture shock and culture categorizing would also be introduced. Meanwhile, teamwork involves building effective teams and working in a multicultural team also would be mentioned.
As a research method a qualitative face-to-face interview, researches are conducted to gather information about the Chinese employees working in Finnish companies. And the selection of interviewees are based on their working experience both in China and Finland, nationality and team work experience in a multinational team. The results show that it is compulsory to learn intercultural skills in a multinational team and it means that individuals should think in the way of their foreign partners. Meanwhile, the conclusion could be drawn that culture shock in Finland is serious. Individuals who are facing the culture shock in Finland should get familiar with the four stages of culture shocks and undertake them.
The theory part involves the concept of culture and intercultural communication. And some cultures views about stages of culture shock and culture categorizing would also be introduced. Meanwhile, teamwork involves building effective teams and working in a multicultural team also would be mentioned.
As a research method a qualitative face-to-face interview, researches are conducted to gather information about the Chinese employees working in Finnish companies. And the selection of interviewees are based on their working experience both in China and Finland, nationality and team work experience in a multinational team. The results show that it is compulsory to learn intercultural skills in a multinational team and it means that individuals should think in the way of their foreign partners. Meanwhile, the conclusion could be drawn that culture shock in Finland is serious. Individuals who are facing the culture shock in Finland should get familiar with the four stages of culture shocks and undertake them.