Total Quality Management in Nigerian SME Companies : A Case Study of Rolling Technologies Communication Limited
Olawole, Gabriel (2010)
Olawole, Gabriel
Seinäjoen ammattikorkeakoulu
2010
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2010111414443
https://urn.fi/URN:NBN:fi:amk-2010111414443
Tiivistelmä
The main aim of this research work was to pinpoint how Rolling technologies as a small medium enterprise in Lagos ICT market has been managing her TQM mode despite the fact that the company is a sole proprietorship business also major outcome of this research work showed the TQM lapses of Rolling technologies Limited and new TQM policies that will be a benefit to the case company was created. In the study, the author used a benchmarking method of the Finnish SME companies.
Qualitative research method was been used in this research study. The research data enabled a total of five interviews in which three of it was conducted from the management of the case company and two who are Finnish Small Medium enterprise experts in Finland.
The outcome of the interviews revealed that Rolling technologies lacked the modern usage of total quality management in the small scale company, also how the management of Rolling technologies have just been using a one man business discretion without consulting the theory of total quality management or a knowledgeable TQM experts who knows much about how it could be used in a small business.
The author of this research work recommends that Rolling technologies should have a feedback form from all her customers about the company total quality in a whole and this would strengthen the power of continuous improvement in the small management, also to initiate performance measurement in the company.
Qualitative research method was been used in this research study. The research data enabled a total of five interviews in which three of it was conducted from the management of the case company and two who are Finnish Small Medium enterprise experts in Finland.
The outcome of the interviews revealed that Rolling technologies lacked the modern usage of total quality management in the small scale company, also how the management of Rolling technologies have just been using a one man business discretion without consulting the theory of total quality management or a knowledgeable TQM experts who knows much about how it could be used in a small business.
The author of this research work recommends that Rolling technologies should have a feedback form from all her customers about the company total quality in a whole and this would strengthen the power of continuous improvement in the small management, also to initiate performance measurement in the company.