IT Service commoditization : Case Contactor
Haahtela, Tuuli (2010)
Haahtela, Tuuli
Arcada - Nylands svenska yrkeshögskola
2010
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2010112816012
https://urn.fi/URN:NBN:fi:amk-2010112816012
Tiivistelmä
The aim of the thesis project is the commoditization of an IT service product called Contactor Human Resource Management System so that it can be provided to the customers as a service (Software as a Service (SaaS)). SaaS -model -model is not very commonly used at this time in Finland, but the commoditization should be taken into account as a relevant option in providing IT products and services as it can often provide great benefits for both the IT supplier and the customer. When every aspect of the commoditization process is well thought of and carried out, the whole process of providing the service becomes simplified and thus quick and easy as well as cost effective to put into practice. Also when the internal commoditization is properly done, further research and development is easier to accomplish and the company is also less vulnerable in terms of fluctuation such as changes in for example personnel. Commoditization process consists of product or service documentation and therefore this thesis work also includes producing all the necessary materials in order to introduce Contactor to the markets.
The thesis is a development project commissioned by Haahtela HR Oy which is a Finnish IT company, specialized in producing human resource management systems and digital tools to support human resource management processes. The aim is to develop from the theoretical data a well functioning Service product concept. As well as developing based on theoretical data the primary method used in this thesis is qualitative observation based on the authors work experience in the IT field during the last ten years.
As a result of the commoditization process of Contactor a well functioning service product concept was formed to be introduced to the customer markets. All the necessary materials and documentations concerning Contactor were also produced.
The thesis is a development project commissioned by Haahtela HR Oy which is a Finnish IT company, specialized in producing human resource management systems and digital tools to support human resource management processes. The aim is to develop from the theoretical data a well functioning Service product concept. As well as developing based on theoretical data the primary method used in this thesis is qualitative observation based on the authors work experience in the IT field during the last ten years.
As a result of the commoditization process of Contactor a well functioning service product concept was formed to be introduced to the customer markets. All the necessary materials and documentations concerning Contactor were also produced.