Template Management in a Large ERP Environment : Case Study YIT
Tuomela, Tapio (2010)
Tuomela, Tapio
Kemi-Tornion ammattikorkeakoulu Lapin ammattikorkeakoulu
2010
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2010120617208
https://urn.fi/URN:NBN:fi:amk-2010120617208
Tiivistelmä
Tuomela Tapio 2010. Template Management in a Large ERP Environment: Case Study YIT. Master’s Thesis. Kemi-Tornio University of Applied Sciences. Business and Culture. Pages 34. Appendices 1 – 5.
The objective of this thesis is to study how template management should be done in a large ERP environment. The case company, YIT is a leading European service company in building systems, construction services and services for industry. The company has created a European template solution which is used in implementing, maintaining and supporting the ERP system. This research aims to study what changes would be required in the template management process in order to be able to serve the business organization better in their search for meeting the strategic goals of profitable growth, efficiency and harmonized processes.
Prior research has found development need in an interaction process between business organization users who present the needs and requirements for system changes and people who decide upon these changes and implement them to the existing system. The research method in this study is qualitative. Data was collected mainly through semi-structured interviews in the case company and 14 representatives from the business and IT organizations were interviewed.
The findings of this study indicate that communication and cooperation between the business and Group IT organizations need improvements. One of my suggestions for improvements is to create an own organizational position for IT Change Manager. In addition, the role of the business process ownership should be a full time position.
Further study is needed to study how the improvement suggestions presented in the present study were implemented and with what results. The case study analysis and the main findings are regarded as confidential information. The case study analysis and the main findings are written in the Appendices which are not published in the Library database.
The objective of this thesis is to study how template management should be done in a large ERP environment. The case company, YIT is a leading European service company in building systems, construction services and services for industry. The company has created a European template solution which is used in implementing, maintaining and supporting the ERP system. This research aims to study what changes would be required in the template management process in order to be able to serve the business organization better in their search for meeting the strategic goals of profitable growth, efficiency and harmonized processes.
Prior research has found development need in an interaction process between business organization users who present the needs and requirements for system changes and people who decide upon these changes and implement them to the existing system. The research method in this study is qualitative. Data was collected mainly through semi-structured interviews in the case company and 14 representatives from the business and IT organizations were interviewed.
The findings of this study indicate that communication and cooperation between the business and Group IT organizations need improvements. One of my suggestions for improvements is to create an own organizational position for IT Change Manager. In addition, the role of the business process ownership should be a full time position.
Further study is needed to study how the improvement suggestions presented in the present study were implemented and with what results. The case study analysis and the main findings are regarded as confidential information. The case study analysis and the main findings are written in the Appendices which are not published in the Library database.