Improvement of Outsourcing Information Technology Services from Other Countries to Finland
Shumanskaya, Marina (2011)
Shumanskaya, Marina
Saimaan ammattikorkeakoulu
2011
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201105168122
https://urn.fi/URN:NBN:fi:amk-201105168122
Tiivistelmä
This thesis examines the possible suggestions for improving outsourcing of information technology (IT) services from other countries (Russia and Estonia) to Finland. The objective of this study is to describe the general view of the trendy concept of IT outsourcing and represent information of different IT outsourcing markets, more specifically of Finland, Estonia and Russia.
The study’s primary purpose is to study two case companies with a background of the current market situation and suggest concrete points of improvement of outsourcing IT services from other countries to Finland.
In the theoretical chapter, the concepts and theories of IT outsourcing, a service provider, and different IT outsourcing markets are defined. Also this chapter includes the background information of the two case companies and represents a comparison of Russian (non-European) and Estonian (European) outsourcing.
The data collection method of this thesis is a questionnaire. The experimental part of the study describes the questionnaire. The questionnaire was designed on the basic of the today's companies performance.
The final information has been analyzed from the questionnaires’ answers and the important findings have been presented.
In the conclusion section of the thesis, the research conclusion and recommendations have been presented for the two case companies.
The study’s primary purpose is to study two case companies with a background of the current market situation and suggest concrete points of improvement of outsourcing IT services from other countries to Finland.
In the theoretical chapter, the concepts and theories of IT outsourcing, a service provider, and different IT outsourcing markets are defined. Also this chapter includes the background information of the two case companies and represents a comparison of Russian (non-European) and Estonian (European) outsourcing.
The data collection method of this thesis is a questionnaire. The experimental part of the study describes the questionnaire. The questionnaire was designed on the basic of the today's companies performance.
The final information has been analyzed from the questionnaires’ answers and the important findings have been presented.
In the conclusion section of the thesis, the research conclusion and recommendations have been presented for the two case companies.