How to initiate a capacity planning and management process for a rapid deployment unit of a security services company : Case Study Support Services Group Ltd.
Sernola, Teemu (2011)
Sernola, Teemu
Tampereen ammattikorkeakoulu
2011
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2011120317058
https://urn.fi/URN:NBN:fi:amk-2011120317058
Tiivistelmä
Support Services Group Ltd. was founded in 2000 to provide security and risk management services for companies within the United Kingdom. The enterprise has encountered rapid development and growth which lead to establishing a Rapid Deployment Service product. The product was created to answer sudden and volatile demand by correlating supply.
The capacity for the supply has not been planned or managed coherently creating a call for a research on how such a process could be initiated. The purpose of the thesis is to point out the capacity management mishaps and the objective is to form a solid platform where a capacity manager can champion the process.
The research was carried out as case study. The database of the company provided the information which was then analyzed using a mix of both qualitative and quantitative methods. The means of cartography were also used to illustrate the data. Therefore, it is recommended for the reader to get acquainted with the geography of the United Kingdom.
The result suggests that the capacity decision have not been given much thought. The usage of capacity is inefficient, uncontrolled and waste-creating. Although the company has grown, its profits have stagnated as unnecessary costs of subcontracting have increased.
The findings indicate that increasing capacity flexibility and adopting a Just-In-Time approach increases efficiency, eliminates waste of money, resources and time and im-prove the overall profitability. The implementation of capacity strategy enhances the visibility of the organization making it easier to monitor and control. Further research is recommendable for the actualizations of numerical figures.
The capacity for the supply has not been planned or managed coherently creating a call for a research on how such a process could be initiated. The purpose of the thesis is to point out the capacity management mishaps and the objective is to form a solid platform where a capacity manager can champion the process.
The research was carried out as case study. The database of the company provided the information which was then analyzed using a mix of both qualitative and quantitative methods. The means of cartography were also used to illustrate the data. Therefore, it is recommended for the reader to get acquainted with the geography of the United Kingdom.
The result suggests that the capacity decision have not been given much thought. The usage of capacity is inefficient, uncontrolled and waste-creating. Although the company has grown, its profits have stagnated as unnecessary costs of subcontracting have increased.
The findings indicate that increasing capacity flexibility and adopting a Just-In-Time approach increases efficiency, eliminates waste of money, resources and time and im-prove the overall profitability. The implementation of capacity strategy enhances the visibility of the organization making it easier to monitor and control. Further research is recommendable for the actualizations of numerical figures.