Uusimmat viitteet

  • Panimotuotteiden myynnin kehittäminen anniskeluravintolassa uuden alkoholilainsäädännön myötä 

    Honkalehto, Niklas (Haaga-Helia ammattikorkeakoulu, 2018)
    Tämän tutkimuksen tarkoituksena on selvittää myynnin edistämisen mahdollisuuksia uuden alkoholilainsäädännön muutoksen myötä Bier-Bier anniskeluravintolalle. Tarkoituksena oli löytää toimintatapoja, jotka voidaan ottaa ...
  • How should Finnish camp school get ready for Chinese children? 

    Liu, Wenqian; Dong, Yan (Haaga-Helia ammattikorkeakoulu, 2018)
    The demands of international educational travel in Chinese market has been increasing during the recent years, Chinese are looking for new camp destination all over the world. Thanks to the reputation of Finnish education, ...
  • How are small and medium- sized hotels of Valparaíso prepared for natural crises? 

    Fjällberg, Laura (Haaga-Helia ammattikorkeakoulu, 2018)
    The purpose of this thesis was to find out how prepared the small and medium -sized hotels of Valparaíso are for natural crises. Hotel business environment is extremely vulnerable for external changes – such as natural ...
  • “9th Restaurant & Delivery” Business plan for a local restaurant 

    Slobodyanik, Aleksandra (Haaga-Helia ammattikorkeakoulu, 2018)
    This business plan will describe an integrated project, based on a real living district in the city of Moscow. The main idea if this project was to give the habitants of this district a good option to eat out. The ...
  • Creating a Social Media Strategy for Klaus K Hotel 

    Rubio Paniagua, Rodolfo (Haaga-Helia ammattikorkeakoulu, 2018)
    This thesis is a product-oriented work that introduces social media to a Helsinki based hotel. The commissioning company is a well-known Finnish hotel in Helsinki city centre. The hotel belongs to Kämp Group and is part ...
  • Japanese customer service and meeting the expectations of Japanese tourists in Finland 

    Fors, Jessica (Haaga-Helia ammattikorkeakoulu, 2018)
    The objective of this thesis is to study the Japanese style of hospitality and find out what makes it different from the service styles of other countries. Based on these findings the author wants to find out what aspects ...
  • Creating a Chinese website to promote a rental cottage in Lapland of Finland 

    Salo, Suvi (Haaga-Helia ammattikorkeakoulu, 2018)
    This product-oriented thesis introduces the process of creating a website for a rental cottage targeting Chinese visitors using Wordpress. The main focus is on creating a customer experience focused website for a small ...
  • An insight into the experiences of Lapland’s seasonal workers 

    Malvinen, Miranna (Haaga-Helia ammattikorkeakoulu, 2018)
    The purpose of this study is to gain understanding of Lapland’s seasonal employees. The study has three goals. First is to define the key characteristics of seasonal employment. The second research question is to find ...
  • Increasing Profitability with Ancillary Sales in Hertz Finland 

    Tham, Susanna (Haaga-Helia ammattikorkeakoulu, 2018)
    In 2012 Hertz Finland launched a new ancillary sales programme called the Wheel. The Wheel consists of 6 steps sales model, which is taught for the staff in Service Based Sales (SBS) training. The Wheel 6 step model ...
  • German full-service Restaurants: Do they satisfy customers' expectations? 

    Knöfler, Manuela (Haaga-Helia ammattikorkeakoulu, 2018)
    Standardising service processes is a lot more challenging than standardising a product. The more knowledge a company possess on their products and services, combined with the actual market situation and the knowledge of ...
  • Personnel manual for Helkama Rent Oy 

    Laitio, Anna (Haaga-Helia ammattikorkeakoulu, 2017)
    The purpose of this project type thesis is to collate a practical employee manual for the em-ployees of the commissioning company Helkama Rent Oy. The business of the company is car rental and it is a subsidiary of Helkama ...
  • Creating a Wine Hand Book and Wine Training Programme for Hard Rock Café Helsinki 

    Vasilev, Nikita; Ross, Christopher (Haaga-Helia ammattikorkeakoulu, 2017)
    This product oriented thesis was commissioned by Hard Rock Café Helsinki. The aim was to develop a system to improve confidence for front of house staff when dealing with wine. The result was a wine training and tasting ...
  • South Vietnamese cuisine: a new potential in Finnish's culinary map 

    Nguyen Thuy Thao, Nguyen (Haaga-Helia ammattikorkeakoulu, 2017)
    This is a research-based thesis with the purpose of seeking for a potential future of a South Vietnamese kitchen in Finland, especially in the capital area where most young generations migrate. To reach this goal, this ...
  • Handbook for Small-Budget Experiential Marketing Campaigns 

    Junttila, Aino (Haaga-Helia ammattikorkeakoulu, 2017)
    This paper is a product type thesis, with the product being an experiential marketing hand-book intended for small businesses with limited resources and knowhow. Experiential mar-keting is a fairly new concept with the ...
  • Why do Aurinkomatkat customers visit the service office and how do they feel about the online services? 

    Hartikainen, Iia (Haaga-Helia ammattikorkeakoulu, 2017)
    The purpose of this thesis is to research Tour Operator Aurinkomatkat Oy service office clientele. In this thesis there are two main research questions or topics. The first objective is to discover why Aurinkomatkat customers ...

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