Blended Service Design Approach in Designing a Wiki Portal for Open Collaboration
Srinivasan, Kiruthika (2012)
Srinivasan, Kiruthika
Laurea-ammattikorkeakoulu
2012
Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201205229175
https://urn.fi/URN:NBN:fi:amk-201205229175
Tiivistelmä
The world of education is moving towards an open and virtual model of learning supported by the availability of wide spread Open Educational Resources (OER) on the internet. In the world of social media communication, open, rapid and boundary free activities that promote interaction and collaboration with their peers are becoming an integral part of how students learn. As a result, many educators are moving away from instructor - centered methods of teaching to more contextual learning and real – world, problem - solving techniques. The new Web provides the tools and technologies such as Web 2.0 and social media that foster interaction, collaboration, and contribution. Web 2.0 applications such as Wikis provide the technological support for groups to move toward collective intelligence in a learning environment. The challenge, however, lies in the process of seeking out such a user centric, Web 2.0 and social media based tool, as the most economical and innovative tool for open collaborative purposes, particularly for the use of international research projects, with a wide range geographically dispersed users. The concepts of design thinking, participatory action research and interdisciplinary service design become essential in designing and implementing a Web 2.0 based environment for professional and collaborative activities. This thesis is a reflection of an explorative learning journey of designing and implementing a Web 2.0 based wiki portal for open collaborative learning purposes, for a European research project, using a blended service design process. The blended service design process had a combination of action research, service design and website design methodologies. This thesis documents the blended service design process used in the wiki portal development and as well proposes a framework based on the concept of “crowdsourcing” towards the sustainable development of the wiki portal.