The Perception of Employee Wellness in the Hospitality Industry : A survey research among hotel employers in the Black Forest, Germany
Overbeck, Susanne (2012)
Overbeck, Susanne
Kajaanin ammattikorkeakoulu
2012
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2012110114814
https://urn.fi/URN:NBN:fi:amk-2012110114814
Tiivistelmä
This thesis deals with the research on the actual perception of employee wellness and employee wellness
programs in the context of the hospitality industry. The author’s formulated objectives in order to realize the
research were primarily to determine to what extent the employers within the hospitality industry perceive health
and wellness of staff as their responsibility. Secondly, to find out whether health and well- being benefits like
“employee wellness programs” have any impact on staff motivation and retention in the hospitality industry.
The main aim was to find out the employers’ sense of perception and responsibility related to the wellness of
their employees. This thesis furthermore contributes in filling the information gap concerning employee wellness
programs in the hospitality industry in Germany. It provides insight into the actual approach of employers and
outlines benefits of employee wellness programs. This study highlights the importance of human resources in the
quest for service quality and the meaning of well- being. Furthermore it provides information about employee
wellness programs in order to raise the level of awareness and stimulate the acquisition of knowledge in this
field.
The research methodology of this thesis was quantitative. The study was done by conducting an internetmediated
questionnaire among 516 hotel employers in Germany in spring 2012. The results were analyzed on the
basis of the theories on human resource management, employee well- being and performance in the hospitality
industry. According to the results, low level of awareness and low sense of responsibility of employee well- being
and employee wellness programs was found.
programs in the context of the hospitality industry. The author’s formulated objectives in order to realize the
research were primarily to determine to what extent the employers within the hospitality industry perceive health
and wellness of staff as their responsibility. Secondly, to find out whether health and well- being benefits like
“employee wellness programs” have any impact on staff motivation and retention in the hospitality industry.
The main aim was to find out the employers’ sense of perception and responsibility related to the wellness of
their employees. This thesis furthermore contributes in filling the information gap concerning employee wellness
programs in the hospitality industry in Germany. It provides insight into the actual approach of employers and
outlines benefits of employee wellness programs. This study highlights the importance of human resources in the
quest for service quality and the meaning of well- being. Furthermore it provides information about employee
wellness programs in order to raise the level of awareness and stimulate the acquisition of knowledge in this
field.
The research methodology of this thesis was quantitative. The study was done by conducting an internetmediated
questionnaire among 516 hotel employers in Germany in spring 2012. The results were analyzed on the
basis of the theories on human resource management, employee well- being and performance in the hospitality
industry. According to the results, low level of awareness and low sense of responsibility of employee well- being
and employee wellness programs was found.