Improving ERP Requirement Management Process
Perkiö, Anna (2021)
Perkiö, Anna
2021
All rights reserved. This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021060112991
https://urn.fi/URN:NBN:fi:amk-2021060112991
Tiivistelmä
The original and overall objective of this Thesis was to propose improvements to the new Customer warranty process in the case company through an exploratory case study. However, during the initial current state analysis (CSA), it became clear that the root cause for the “verbal feedback” received after implementation of the Customer warranty process was the lack of awareness of the process and the related system solution. The revised objective of the Thesis was to propose improvements to the ERP requirement management process used to build the Customer warranty process. If not fixed, the ERP requirement management process has a potential to harm all processes and ERP tools developed with same ERP Requirement management process. The key weaknesses identified from second current analysis – the cross-stream cooperation, information sharing and resourcing – became the focus of search for best practice and existing knowledge. The outcome of the study is a process improvement proposal to the ERP Requirement management process.
First the proposal includes, to create a basis for the successful and sustainable change through Execution of ONA (organizational network analysis) in each team separately for each functional area. When scoping the ONA including integrated systems brings fuller picture of the full width of the functionality and all necessary entities to communicate and align with. Importantly, the results of ONA are to be used to align between necessary entities, so that to involve the necessary entities to the development activities & to minimize communication only to the necessary entities. This limits the amount of information shared as all information is not shared to everyone.
Second, it is critical to enable sustainable change by adding influence diagrams/cause and effect relationships to release information and ensure feature and process level change communication as well, not just in the small separate development increments. The proposal is to communicate towards the mapped necessary entities with change information; these are in case company the team members that work as the highest level of expertise and as support for all specific area topics, they need to know if they are mapped to necessary entities.
Enhanced ERP requirement management process will enable the case company continue developments in successful and sustainable manner.
First the proposal includes, to create a basis for the successful and sustainable change through Execution of ONA (organizational network analysis) in each team separately for each functional area. When scoping the ONA including integrated systems brings fuller picture of the full width of the functionality and all necessary entities to communicate and align with. Importantly, the results of ONA are to be used to align between necessary entities, so that to involve the necessary entities to the development activities & to minimize communication only to the necessary entities. This limits the amount of information shared as all information is not shared to everyone.
Second, it is critical to enable sustainable change by adding influence diagrams/cause and effect relationships to release information and ensure feature and process level change communication as well, not just in the small separate development increments. The proposal is to communicate towards the mapped necessary entities with change information; these are in case company the team members that work as the highest level of expertise and as support for all specific area topics, they need to know if they are mapped to necessary entities.
Enhanced ERP requirement management process will enable the case company continue developments in successful and sustainable manner.