Recommendations to Improve Inbound Logistics Process in a Case Company
Mirzabagheri Langeroudi, Parvin (2021)
Mirzabagheri Langeroudi, Parvin
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2021060414429
https://urn.fi/URN:NBN:fi:amk-2021060414429
Tiivistelmä
This study was carried out in a medium-sized manufacturing company. Regarding the identified business problem in the case company, it was realized that the inbound logistics process of the company required improvements. The objective of this study was to recommend improvements for the inbound logistics process in the case company.
The research approach of this study is applied action research and for data collection, qualitative methods such as semi-structured interviews and workshops were utilized. The study includes four phases. The first phase is a current states analysis to identify the weaknesses and strengths of the inbound logistics process. The second phase includes a literature review based on the selected weaknesses to search for relevant ideas and best practices to counter the weaknesses. The third phase contains co-created initial recommendations for the process improvement based on the outcomes from previous phases. The fourth phase provides final recommendations as the outcome of the study after validation of the initial recommendations by senior management of the company.
The identified weaknesses during current state analysis are related to the implementation and execution of the process which are categorized into two distinctive categories, process management and communication. The outcome of the study includes five recommendations to improve the selected weaknesses which provide ideas to enhance the performance of the process.
Inbound logistics process is one of the fundamental processes in an organization which has considerable impact on the output of the organization and customer satisfaction. As any other processes in the organization, besides designing the process, the implementation and execution of the process plays a crucial role in the process performance. The outcome of this study assists in enhancing the performance of the inbound logistics process in the case company.
The research approach of this study is applied action research and for data collection, qualitative methods such as semi-structured interviews and workshops were utilized. The study includes four phases. The first phase is a current states analysis to identify the weaknesses and strengths of the inbound logistics process. The second phase includes a literature review based on the selected weaknesses to search for relevant ideas and best practices to counter the weaknesses. The third phase contains co-created initial recommendations for the process improvement based on the outcomes from previous phases. The fourth phase provides final recommendations as the outcome of the study after validation of the initial recommendations by senior management of the company.
The identified weaknesses during current state analysis are related to the implementation and execution of the process which are categorized into two distinctive categories, process management and communication. The outcome of the study includes five recommendations to improve the selected weaknesses which provide ideas to enhance the performance of the process.
Inbound logistics process is one of the fundamental processes in an organization which has considerable impact on the output of the organization and customer satisfaction. As any other processes in the organization, besides designing the process, the implementation and execution of the process plays a crucial role in the process performance. The outcome of this study assists in enhancing the performance of the inbound logistics process in the case company.