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Potential client quality conception in real estate and understanding of it by building company
Nuzhdaeva, Alina (2012)
Nuzhdaeva, Alina
Saimaan ammattikorkeakoulu
2012
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2012111215133
https://urn.fi/URN:NBN:fi:amk-2012111215133
Tiivistelmä
The purpose of the study was to determine potential client logic, his needs and demands, to understand how he sees quality. The target is also to find out what designers, production persons and sales department think about the quality, and to compare those wishes and feelings to the clients’ and find items which are most important to client and least important for all the others. In addition, the task was to find a way to narrow the gap between these wishes and feelings. The main goal of this work was to show the way for a building company to find the right method of getting on the right side of every client as individual personality.
The study was commissioned by Janne Kiiskila in NCC Russia, the project of the multi-storey residential complex Öland.
In the theoretical part of the study the main issue was the meaning of quality from different sides. The information to define construction regulations view point on good quality was gathered from the literature, codes and standards in Russia and the national law. The empirical part was done by interviewing potential clients who have already bought an apartment in Öland or who are preparing to buy it in the nearest future. This study was carried out in a statistics schedule showing which items are more important for clients and for construction regulations. The study showed that the quality point of view of the construction regulations differed from the good quality objectives discovered through the theoretical costumer.
The results of the study show how building and a construction company can simplify common ground with potential client in the sphere of quality, which innovations should they force into application in companies work policy, and which measures they can take to satisfy the requirements of clients, at the same time making convenience of usage, availability and ergonomics product. The conclusion was based on the interview answers and the comparison of them. The final result of this thesis was recommendations for the construction company how to improve the apartment taking over process.
The study was commissioned by Janne Kiiskila in NCC Russia, the project of the multi-storey residential complex Öland.
In the theoretical part of the study the main issue was the meaning of quality from different sides. The information to define construction regulations view point on good quality was gathered from the literature, codes and standards in Russia and the national law. The empirical part was done by interviewing potential clients who have already bought an apartment in Öland or who are preparing to buy it in the nearest future. This study was carried out in a statistics schedule showing which items are more important for clients and for construction regulations. The study showed that the quality point of view of the construction regulations differed from the good quality objectives discovered through the theoretical costumer.
The results of the study show how building and a construction company can simplify common ground with potential client in the sphere of quality, which innovations should they force into application in companies work policy, and which measures they can take to satisfy the requirements of clients, at the same time making convenience of usage, availability and ergonomics product. The conclusion was based on the interview answers and the comparison of them. The final result of this thesis was recommendations for the construction company how to improve the apartment taking over process.