Preparing a managerial induction tool for a self storage company
Wasell, Nanna (2013)
Wasell, Nanna
HAAGA-HELIA ammattikorkeakoulu
2013
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201303063010
https://urn.fi/URN:NBN:fi:amk-201303063010
Tiivistelmä
This thesis was commissioned by Pelican Self Storage (Pelican Finland). Pelican Finland is a Danish limited self storage company that was established in 2009 in Denmark. During 2010 Pelican Self Storage expanded its operations to Finland. Pelican Finland indicated a need for a new managerial induction tool to be used on different sites in Finland, but also later in Denmark. The current induction model is a Danish made induction model that was put together rapidly by the original Danish senior site managers. It mainly focuses on sales activities and neglects all the other important aspects of the day-to-day responsibilities of the Assistant Site Managers in training.
The project started in the spring of 2012. It was agreed that the induction tool would be ready in the end of the year 2012. In order to create a beneficial and effective induction tool, a wide theory frame was designed; the current induction model was quickly reviewed. In addition, a qualitative study was done in November 2012 by interviewing six Assistant Site Managers and a Site Manager in Helsinki. The idea was to uncover their thoughts of the current induction model and the overall experiences of the induction processes. The goal was also to determine; expectations and development suggestions for the new induction tool and collect ideas to measure and evaluate the induction process afterwards.
By taking into account the expectations of the company and its employees, a managerial checklist was created for the Site Managers. The tool is an excel list, which has 18 different themes that are more specified underneath them. The readability has been eased by using bold text, borders and symbols. The tool includes Finnish and English. It is clear, logical and easy to modify. The tool is useful and supports the Site Managers during induction. There is a possibility to go through areas from different entireties that are connected to each other without going through the entire subject. This enhances the logical advancement of the induction.
Pelican Finland has been very satisfied with the project and the managerial checklist is now in full use at the sites of Pelican Finland. The company is planning to translate it entirely in English for utilizing the tool in Denmark as well.
The project started in the spring of 2012. It was agreed that the induction tool would be ready in the end of the year 2012. In order to create a beneficial and effective induction tool, a wide theory frame was designed; the current induction model was quickly reviewed. In addition, a qualitative study was done in November 2012 by interviewing six Assistant Site Managers and a Site Manager in Helsinki. The idea was to uncover their thoughts of the current induction model and the overall experiences of the induction processes. The goal was also to determine; expectations and development suggestions for the new induction tool and collect ideas to measure and evaluate the induction process afterwards.
By taking into account the expectations of the company and its employees, a managerial checklist was created for the Site Managers. The tool is an excel list, which has 18 different themes that are more specified underneath them. The readability has been eased by using bold text, borders and symbols. The tool includes Finnish and English. It is clear, logical and easy to modify. The tool is useful and supports the Site Managers during induction. There is a possibility to go through areas from different entireties that are connected to each other without going through the entire subject. This enhances the logical advancement of the induction.
Pelican Finland has been very satisfied with the project and the managerial checklist is now in full use at the sites of Pelican Finland. The company is planning to translate it entirely in English for utilizing the tool in Denmark as well.