Improving Processes Through Lean -Management : Case Study
Nylund, Jaakko (2013)
Nylund, Jaakko
Metropolia Ammattikorkeakoulu
2013
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2013052811305
https://urn.fi/URN:NBN:fi:amk-2013052811305
Tiivistelmä
The idea for the thesis came from the senior executives at Itella, who wish to improve the financial performance of the company, which is not increasing fast enough. Therefore, the management has decided to change the way they do business and have chosen to turn Itella into a Lean organisation.
The purpose of this thesis is to explain the first steps of Lean transformation at Itella Logistics Oy concentrating on its Customs & Forwarding –department aiming to improve the efficiency and flexibility of the department. The outcome of this thesis is to offer suggestions to the management of Itella Logistics’ Air & Sea for improvement and development.
The thesis will explain the principles and origins of Lean management and the tools used for Lean implementation at Itella. The main tools presented in the theoretical part are Value Stream Mapping and Competency Matrix, which were used to study the current state of operations at Itella Logistics.
With the data collected with these tools and employee improvement suggestions, a set of areas for improvement were collected to be presented to the management as results of the study of which some of them were found applicable in other departments and beneficial for the entire organization. The significance of the employees within the company and their experience, creativity, and knowledge in the company was identified as an issue that should be more firmly established into the corporate culture, instead of obstructing it.
Also the whole awareness of the project within the company arose as an issue. How many people in the organization understand the essence of Lean or how it will affect or change the nature of his or her work or affect the success of the whole Lean transformation.
The purpose of this thesis is to explain the first steps of Lean transformation at Itella Logistics Oy concentrating on its Customs & Forwarding –department aiming to improve the efficiency and flexibility of the department. The outcome of this thesis is to offer suggestions to the management of Itella Logistics’ Air & Sea for improvement and development.
The thesis will explain the principles and origins of Lean management and the tools used for Lean implementation at Itella. The main tools presented in the theoretical part are Value Stream Mapping and Competency Matrix, which were used to study the current state of operations at Itella Logistics.
With the data collected with these tools and employee improvement suggestions, a set of areas for improvement were collected to be presented to the management as results of the study of which some of them were found applicable in other departments and beneficial for the entire organization. The significance of the employees within the company and their experience, creativity, and knowledge in the company was identified as an issue that should be more firmly established into the corporate culture, instead of obstructing it.
Also the whole awareness of the project within the company arose as an issue. How many people in the organization understand the essence of Lean or how it will affect or change the nature of his or her work or affect the success of the whole Lean transformation.