Designing a set of assessment criteria for following up supplier performance
Bulavina, Kateryna (2013)
Bulavina, Kateryna
HAAGA-HELIA ammattikorkeakoulu
2013
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2013060513125
https://urn.fi/URN:NBN:fi:amk-2013060513125
Tiivistelmä
This Bachelor’s thesis discusses the concept of supplier management, in particular the role of monitoring and measuring supplier performance. The objective of the study
was to provide the commissioning company Hairmail Oy with initial measurement criteria and a rating scale in order to monitor and assess the performance of current suppliers.
This report includes a theory section and an empirical section that deals with the case company. The theory section discusses supplier management, followed by the concept of supplier performance measurement and descriptions of different measurement techniques and assessment methods used in evaluating supplier performance. Furthermore, the vendor rating system and rating measurement criteria are described in
detail. The overall project design and the process of project planning and implementation are presented in the empirical part.
This study is based on a literature review and qualitative research. First, the literature review was conducted to find out what kind of methods and techniques are used in supplier assessment. Second, personal interviews and face-to-face meetings were carried out with the management and purchasing personnel of the company to obtain information needed for designing measurement criteria and the rating scale. Three key
representatives of the company were interviewed.
Based on the analysis of the data, gained by interviewing the company representatives, the most important performance indicators were identified. This information was used for designing initial measurement criteria to be adopted for use by the company. The study shows that implementing vendor rating tools will provide the case organization with overall control of the supplier base and establish continuous review standards for the vendors; this, in turn, ensures the continuous improvement of supplier performance.
was to provide the commissioning company Hairmail Oy with initial measurement criteria and a rating scale in order to monitor and assess the performance of current suppliers.
This report includes a theory section and an empirical section that deals with the case company. The theory section discusses supplier management, followed by the concept of supplier performance measurement and descriptions of different measurement techniques and assessment methods used in evaluating supplier performance. Furthermore, the vendor rating system and rating measurement criteria are described in
detail. The overall project design and the process of project planning and implementation are presented in the empirical part.
This study is based on a literature review and qualitative research. First, the literature review was conducted to find out what kind of methods and techniques are used in supplier assessment. Second, personal interviews and face-to-face meetings were carried out with the management and purchasing personnel of the company to obtain information needed for designing measurement criteria and the rating scale. Three key
representatives of the company were interviewed.
Based on the analysis of the data, gained by interviewing the company representatives, the most important performance indicators were identified. This information was used for designing initial measurement criteria to be adopted for use by the company. The study shows that implementing vendor rating tools will provide the case organization with overall control of the supplier base and establish continuous review standards for the vendors; this, in turn, ensures the continuous improvement of supplier performance.