Improving the credit approval archiving and reporting
Smedslund, Linda (2012)
Smedslund, Linda
HAAGA-HELIA ammattikorkeakoulu
2012
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2013120319675
https://urn.fi/URN:NBN:fi:amk-2013120319675
Tiivistelmä
The thesis study was commissioned by LeasePlan Finland Oy and the main objective of the study is to improve the credit approval process in the company, with main focus on the supporting processes of credit approval archiving and reporting. The main three research questions are “How to develop paperless archiving?”, “What information is actually needed in the reporting?” and “How to build the reporting?”.
The study started in January 2012 and was conducted in a period of six months, in the timelines of a GANTT chart made in the beginning stage of the thesis process. The thesis study was needed because the improving and renewing of the above mentioned processes would be of significant value for the company, in making them more reliable, secure and automated as well as reducing man-hours, storage space and costs for the company.
The study consisted of two main sections which were a literature review and an empirical study. The theoretical framework is mainly based on Basel II requirements, electronic filing, developing processes and process measurement. The empirical study was conducted by using both quantitative and qualitative research. The quantitative research was done by sending out questionnaires to 30 group companies credit departments, all located in different countries. The qualitative research was done through in-depth interviews with the local credit committee members.
The results and findings of the research were successfully implemented in the company. The evaluation of the results of the implementation shows that the objectives of the thesis study are reached and the improvement of the credit approval archiving and reporting processes has been of value for the company. The processes after the thesis study results were implemented and more reliable and secure. Less man-hours and storage space are needed as the processes are more automated and electronic, which leads to less costs for the company.
The study started in January 2012 and was conducted in a period of six months, in the timelines of a GANTT chart made in the beginning stage of the thesis process. The thesis study was needed because the improving and renewing of the above mentioned processes would be of significant value for the company, in making them more reliable, secure and automated as well as reducing man-hours, storage space and costs for the company.
The study consisted of two main sections which were a literature review and an empirical study. The theoretical framework is mainly based on Basel II requirements, electronic filing, developing processes and process measurement. The empirical study was conducted by using both quantitative and qualitative research. The quantitative research was done by sending out questionnaires to 30 group companies credit departments, all located in different countries. The qualitative research was done through in-depth interviews with the local credit committee members.
The results and findings of the research were successfully implemented in the company. The evaluation of the results of the implementation shows that the objectives of the thesis study are reached and the improvement of the credit approval archiving and reporting processes has been of value for the company. The processes after the thesis study results were implemented and more reliable and secure. Less man-hours and storage space are needed as the processes are more automated and electronic, which leads to less costs for the company.