• Customer Experience of New Restaurant Concept : Case Frans & Chérie 

      Apuli, Senni (Lapin ammattikorkeakoulu, 2017)
      The objective of this thesis was to analyse customer service quality and customer experience in a restaurant going through a new concept launch. Without any other researches of the topic in the restaurant, this research ...
    • Experiencing Lappish Hospitalityin Finland through Airbnb and Couchsurfing 

      Stukolkina, Lada (Lapin ammattikorkeakoulu, 2017)
      The aim of this thesis was to examine the nature of Airbnb and Couchsurfing travellers’ experiences in hospitality in Finnish Lapland and to compare them with each other. Specifically, Lappish hospitality and experience ...
    • CUSTOMER SATISFACTION AND ITS DETERMINANTS : Case: Rex Hotel Saigon 

      Nguyen, Phuong-Thao (Lapin ammattikorkeakoulu, 2016)
      Customer satisfaction is a core issue in customer services. Understanding customer satisfaction and its determinants is vital and essential in hospitality context. The aim of the thesis research was to help the commissioner ...
    • Hearing Impaired Participants in Tourism 

      Preston, Marianna (Lapin ammattikorkeakoulu, 2016)
      This thesis analyses the conditions in tourism for the hearing impaired travellers. Recommendations for enhancing service value and product development are suggested according to the findings from the research part. The ...
    • Arctic Luxury Travel : Circumpolar Arctic Luxury Experience 

      Kokkarinen Van Dongen, Liisa (Lapin ammattikorkeakoulu, 2016)
      The objective of this thesis was to develop the concept of Arctic luxury and to design a unique circumpolar Arctic luxury experience. The purpose of developing the circumpolar Arctic luxury experience, covering eight ...
    • Japanese tourists'perceptions towards Rovaniemi 

      Maharjan, Surendra (Lapin ammattikorkeakoulu, 2016)
      In this modern era of tourism, tourism actors need to be well informed and well prepared for ever changing and demanding nature of tourist. The tourists’ nowadays decides and acts quickly. Moreover the development of ...
    • Storytelling in Experience Creation: Case Kaisus Lappland 

      Alapuranen, Pipsa (Lapin ammattikorkeakoulu, 2015)
      The experience dominant logic has been transforming the tourism industry drastically and the tourism companies need to develop new ways to create deeper and more meaningful experiences for the tourists. Stories are one of ...
    • The connection between forestry and tourism in Finnish Lapland 

      Tran, Khanh (Lapin ammattikorkeakoulu, 2015)
      This thesis was written in order to provide a better insight to the connection between forestry and tourism, two of the most important livelihoods in Finnish Lapland. The aim of the thesis was to discover how these industries ...
    • Event Marketing : Case RESTO 2015 

      Järvenpää, Sanni (Lapin ammattikorkeakoulu, 2015)
      This thesis concentrates on event marketing as a form of case study of the RESTO 2015 event. The research examines event marketing management, planning, actions and execution of the event. The author operated in the event ...
    • MEDICAL TOURISM : Demand for Cuban Medical Tourism by Russian Consumers 

      Ulanova, Anastasia (Lapin ammattikorkeakoulu, 2015)
      Medical tourism, often addressed as health tourism, is a new concept in terms of tourism industry in general, and it is also one of the rapidly developing and growing ones. This thesis gives information on the medical ...
    • Developing Wellness Tourism in Rovaniemi : Case Ounasvaara 

      Kurikkala, Heidi; Ojeda Parkkila, Maria Magdalena (Lapin ammattikorkeakoulu, 2015)
      Wellness tourism is perceived as a part of the bigger concept of wellbeing tourism. This thesis addresses issues concerning wellness product development and cooperation in the region of Ounasvaara, Rovaniemi, located in ...
    • Nature-Based Tourism Product and its Development : Case Safartica 

      Sinitsyn, Mikhail (Lapin ammattikorkeakoulu, 2015)
      The primary aim of this thesis was to investigate the phenomenon of nature-based tourism in Finnish Lapland and to analyse what the possible ways of developing nature-based tourism products can be. The field of nature-based ...
    • TECHNOLOGY ENHANCED TOURIST EXPERIENCE: INSIGHTS FROM TOURISM COMPANIES IN ROVANIEMI 

      Nguyen Le, Tuong Vi (Lapin ammattikorkeakoulu, 2014)
      Information and communication technologies (ICTs) have been transforming the tourist experience drastically and given birth to the so-called technology enhanced tourist experience where cutting-edged ICTs can enhance the ...
    • Perception of the Arctic as Tourism Destination and Perspectives of its Utilization by Tourism Industry in Finnish Lapland 

      Malinin, Mikhail (Lapin ammattikorkeakoulu, 2014)
      The aim of this thesis project was to analyse how the notion and brand image of the Arctic is perceived and understood, and how it could be exploited by tourism industry stakeholders in case of Finnish Lapland. The main ...
    • Arctic Lights Phenomena as an Attraction in Finnish Lapland 

      Autere, Outi (Lapin ammattikorkeakoulu, 2014)
      The primary aim for this research was to examine what arctic lights phenomena are and how they could be seen as an attraction in Finnish Lapland. Furthermore the aim was to find the attraction factors from Finnish Lapland ...
    • NATURE BASED TOURISM AND VISITOR EXPERIENCES IN CHITWAN NATIONAL PARK. 

      Kafle, Nabin (Lapin ammattikorkeakoulu, 2014)
      The aim of this study was to explore the visitor experiences about Chitwan National Park as tourism product and meaningful experience at an individual level. This study also highlighted on nature based tourism and national ...
    • VISITOR EXPERIENCES IN GHANDRUK VILLAGE, NEPAL 

      Shrestha, Pramod (Lapin ammattikorkeakoulu, 2014)
      The aim of this study was to explore visitor experience about the Ghandruk village, Nepal. It highlights the features about Ghandruk that need further development for visitors’ meaningful experiences. The theoretical ...
    • Russian Cross-Border Shopping Tourism in Rovaniemi 

      Shapoval, Inna; Shapoval, Inna (Rovaniemen ammattikorkeakouluLapin ammattikorkeakoulu, 2014)
      The aim of the thesis project was to find out the needs and demands of Russian customers in Rovaniemi in order to further develop and improve shopping services in the town. Shopping has become one of the most enjoyable ...
    • CROSS-BORDER GREEN CARE CLUSTER YLITORNIO – ÖVERTORNEÅ: CHALLENGES AND OPPORTUNITIES 

      Sturk, Jenna (Rovaniemen ammattikorkeakouluLapin ammattikorkeakoulu, 2013)
      The purpose of the thesis was to find if there is an interest for businesses in the cross-border municipalities, Ylitornio in Finnish Lapland and Övertorneå in Swedish Norrbotten, to create a cross-border Green Care Cluster ...
    • IMPLEMENTATION OF DQN® QUALITY HANDBOOK FOR A DMC COMPANY: Case Safartica 

      Pasma, Suvi (Rovaniemen ammattikorkeakouluLapin ammattikorkeakoulu, 2013)
      The aim of this thesis was to generate and implement a Destination Quality Net (DQN®) Quality Handbook for the case company Safartica and thus improve the quality functions within the company’s operations. Safartica is a ...