PSA-systems and the Cloud, An introduction into the benefits and risks of cloud-based solutions and professional services automation
Virta, Jan (2014)
Virta, Jan
HAAGA-HELIA ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201401261722
https://urn.fi/URN:NBN:fi:amk-201401261722
Tiivistelmä
With the growing importance of cloud-computing in both the private lives of people and especially in being utilized by companies in business, it is important to understand what this new technology is all about. Furthermore, for companies it is not only about understanding the technology, but also understanding how they can gain from utilizing it. This thesis was made for that purpose, but takes the introduction a step further by also presenting a type of system that is well on its way in moving to the cloud: PSA-systems.
The goal of the thesis is to introduce the various advantages and disadvantages of cloud-based systems along with the core functionality of a PSA-system. This package of theory can by utilized by a company looking to purchase a new system both as a whole, or specifically to look only at the advantages and disadvantages or core functionality. The goal is supported by the fact the thesis also presents the reader with analysis of a Finnish PSA-system offered in the cloud, thus providing an example of how the theory materializes in the real world.
The thesis starts off with introducing the various advantages found in utilizing cloud-based system, before moving on to cover the disadvantages. After this the core functionality of PSA-systems is introduced to the reader as five core functions that should be present. The final part, the analysis of a Finnish PSA-system, first covers how the advantages and disadvantages materialize in the system and its respective website, after which the second part covers the system’s functionality as it appears in the system and compares it to the functionality listed in the theory.
The thesis itself meets the goals set to it well, and manages to cover both the theory and empirical parts sufficiently. All in all it should function well as a basis for the purchase of a new system, possibly even driving the decision with the coverage provided by the empirical portion.
The goal of the thesis is to introduce the various advantages and disadvantages of cloud-based systems along with the core functionality of a PSA-system. This package of theory can by utilized by a company looking to purchase a new system both as a whole, or specifically to look only at the advantages and disadvantages or core functionality. The goal is supported by the fact the thesis also presents the reader with analysis of a Finnish PSA-system offered in the cloud, thus providing an example of how the theory materializes in the real world.
The thesis starts off with introducing the various advantages found in utilizing cloud-based system, before moving on to cover the disadvantages. After this the core functionality of PSA-systems is introduced to the reader as five core functions that should be present. The final part, the analysis of a Finnish PSA-system, first covers how the advantages and disadvantages materialize in the system and its respective website, after which the second part covers the system’s functionality as it appears in the system and compares it to the functionality listed in the theory.
The thesis itself meets the goals set to it well, and manages to cover both the theory and empirical parts sufficiently. All in all it should function well as a basis for the purchase of a new system, possibly even driving the decision with the coverage provided by the empirical portion.