Managing team-work conflicts in a start-up in Vietnam: a consideration of human factors and cultural influences
Do Duong, Bao Ngoc (2013)
Do Duong, Bao Ngoc
Laurea-ammattikorkeakoulu
2013
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201401211589
https://urn.fi/URN:NBN:fi:amk-201401211589
Tiivistelmä
The purpose of this thesis project was to investigate the various conflicts that occur in the start-up projects of the case organization in the Vietnamese market. The study classifies these conflicts, investigates their occurrence and initially establishes procedures for awareness toward conflict transformation.
The thesis report is divided into several sections. Firstly, analyses and classifications of the main conflicts, with insights into the psychological, cultural and social backgrounds, are introduced. Secondly, Vietnam’s cultural dimensions and cluster analyses are explored in terms of the range of human and cultural influence upon conflict transformation. Finally, the outcomes of the thesis are presented with initial Conflict Transformation Procedures (CTP) for the case organization. The development goal is to design preparatory procedures to build up a healthy working environment for conflict resolution.
Research methodology is qualitative, using an inductive approach within the scope of intensive case study research. Investigation into the profound flow of information and emphasis on the cultural and sense-making contexts of the case organization are discussed. The process is flexible around the clarifying objectives of the research question. Analyses with inductive-oriented strategy are conducted between with in-case and cross-case techniques.
The findings identify the conflicts and human-related issues of the case organization. Integrated CTP as recommendation, the case organization needs a healthy working environment established with high team unity together with preparatory mutual equipment of knowledge and understanding for members regarding psychology intellectuality, social and cultural differences. The study introduces initial CTP as a first foundation; further research methodologies to realize and integrate it are not included in the thesis’s scope.
The thesis report is divided into several sections. Firstly, analyses and classifications of the main conflicts, with insights into the psychological, cultural and social backgrounds, are introduced. Secondly, Vietnam’s cultural dimensions and cluster analyses are explored in terms of the range of human and cultural influence upon conflict transformation. Finally, the outcomes of the thesis are presented with initial Conflict Transformation Procedures (CTP) for the case organization. The development goal is to design preparatory procedures to build up a healthy working environment for conflict resolution.
Research methodology is qualitative, using an inductive approach within the scope of intensive case study research. Investigation into the profound flow of information and emphasis on the cultural and sense-making contexts of the case organization are discussed. The process is flexible around the clarifying objectives of the research question. Analyses with inductive-oriented strategy are conducted between with in-case and cross-case techniques.
The findings identify the conflicts and human-related issues of the case organization. Integrated CTP as recommendation, the case organization needs a healthy working environment established with high team unity together with preparatory mutual equipment of knowledge and understanding for members regarding psychology intellectuality, social and cultural differences. The study introduces initial CTP as a first foundation; further research methodologies to realize and integrate it are not included in the thesis’s scope.