Conflict and culture in nursing: impact on patient safety
Amamoo, Benjamin (2014)
Amamoo, Benjamin
Arcada - Nylands svenska yrkeshögskola
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2014061312835
https://urn.fi/URN:NBN:fi:amk-2014061312835
Tiivistelmä
This thesis is about culture and conflict in nursing; its impact on patient safety. The world is becoming a global village. Nurses have migrated from different part of the world in search for employment in different cultures and countries. Cultural differences bring about conflict which is inevitable. This work looks at how cultural conflict is prevented and managed to enhance safety at health care environment. The research question looked at is; the different conflict strategies used to manage and prevent conflict to enhance pa-tient safety. The method use was content analysis, categorizing sentences into main and subcategories. Ten articles were used in this work. The key words used for the articles include, patient safety, conflict, culture, communication, and leadership styles. All the articles were read and the sentences in line with this work were chosen. CINAHL EB-SCO was mainly used to search for the articles. The results indicated the fact that conflict when managed effectively enhances patient safety. Student nurses have to be trained at schools on how to manage and prevent conflicts at work place.