Personnel experience during organizational change process
Uusitalo, Salla (2023)
Uusitalo, Salla
2023
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2023060622152
https://urn.fi/URN:NBN:fi:amk-2023060622152
Tiivistelmä
Organizations today are going through changes more often than before. This requires the organizations to increase their ability to change. By researching a past organizational change process through employee feedback, organizations can gain valuable information what aspect of the organization’s change process might need to be developed.
The purpose of this thesis was to determine how the case organization can implement change successfully in the future and what is the capability of the case organization to change. The thesis was made in agreement with the case organization.
The thesis is a mix of qualitative and quantitative study, and the approach was a case study. The theoretical part of the thesis examines organizations and change in general, the process of organizational change, change management and change communication. In the research part, survey and interview were used as data collection methods. There were two surveys, one for the employees and one for the management of the organization. The interview included one board member of the case organization.
The results show that during the change process, there were challenges especially how the process started, in the change communication and how well the personnel was included in the change process. The case organization should consider developing their change process and especially the change communication strategy in the future when change needs to be implemented in the organization again.
The results also show that the capability of the case organization to change is overall in a good state. What needs to be further developed in the case organization is enhancing trust towards the leadership in change situations, and the management and employees may need to be included better in different organizational matters.
The purpose of this thesis was to determine how the case organization can implement change successfully in the future and what is the capability of the case organization to change. The thesis was made in agreement with the case organization.
The thesis is a mix of qualitative and quantitative study, and the approach was a case study. The theoretical part of the thesis examines organizations and change in general, the process of organizational change, change management and change communication. In the research part, survey and interview were used as data collection methods. There were two surveys, one for the employees and one for the management of the organization. The interview included one board member of the case organization.
The results show that during the change process, there were challenges especially how the process started, in the change communication and how well the personnel was included in the change process. The case organization should consider developing their change process and especially the change communication strategy in the future when change needs to be implemented in the organization again.
The results also show that the capability of the case organization to change is overall in a good state. What needs to be further developed in the case organization is enhancing trust towards the leadership in change situations, and the management and employees may need to be included better in different organizational matters.