Software Asset Management : Current state and use cases
Peltonen, Ville-Pekka (2015)
Peltonen, Ville-Pekka
Metropolia Ammattikorkeakoulu
2015
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-201505056081
https://urn.fi/URN:NBN:fi:amk-201505056081
Tiivistelmä
The purpose of this study was to analyse the current state of asset management at a major telecom operator in Finland in order to create competitive edge out of software asset management for the company. The aim was to use the results of the current state analysis to improve the target company's software asset management.
The study was carried out as qualitative research with interview workshops. This was done in order to get a clear picture of what the organisation has. The participants for these work shops were carefully chosen so that the entire company was represented in the workshops.
The results from these workshops showed that that a lot was already done regarding the software asset management in the company but the work was isolated and needed to be organised. There was a lot of room for improvement in software asset management. The most critical issue was the lack of proper tools for handling license masses in the company. Therefore, the improvement task in the present study was to create use cases that could be utilized as a communication tool illustrating the wanted outcome from software asset management and also to explain to other parties what should be done and why to improve the performance of the company in this area.
The author proposes that the company should start a programme to build the capabilities required to have effective software asset management in place in the company.
The study was carried out as qualitative research with interview workshops. This was done in order to get a clear picture of what the organisation has. The participants for these work shops were carefully chosen so that the entire company was represented in the workshops.
The results from these workshops showed that that a lot was already done regarding the software asset management in the company but the work was isolated and needed to be organised. There was a lot of room for improvement in software asset management. The most critical issue was the lack of proper tools for handling license masses in the company. Therefore, the improvement task in the present study was to create use cases that could be utilized as a communication tool illustrating the wanted outcome from software asset management and also to explain to other parties what should be done and why to improve the performance of the company in this area.
The author proposes that the company should start a programme to build the capabilities required to have effective software asset management in place in the company.