Cost reductions through standardization and automation at company X
Guldmyr, Heini (2015)
Guldmyr, Heini
Haaga-Helia ammattikorkeakoulu
2015
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2015111616548
https://urn.fi/URN:NBN:fi:amk-2015111616548
Tiivistelmä
Competition in the field of IT is nowadays harder than ever. Companies are faced with fierce competition and customer satisfaction plays a crucial role. At the same time, costs are expected to be lower and improved efficiency is the ultimate goal. In order to increase their organization’s efficiency, many companies aim to improve their internal processes by process standardization. At the same time, companies use IT automation and integrated tools more and more to deliver the required cost savings.
This study examines the effects of standardization and automation of processes in the field of IT and especially the cost savings achieved. The goal of the research is to verify the cost savings made in one department of an international IT and business process services company. The study aims to show the benefits of process standardization and provide the case company with important information relating to the effects of IT automation.
The thesis consists of a theory section and an empirical section that deals with the case company. The theory section focuses on managerial accounting and especially on costs, value engineering and lean thinking on the basis of relevant literature. The empirical part focuses on the characteristics of process standardization and automation relating to the actions made by the department of the case company.
The method used in the thesis is qualitative. The information was gathered by interviewing the case company’s employees and managers, observing the employees as well as by studying the department’s financial information.
The research shows that standardization and automation actions made by the department had a positive impact on the department’s costs. The investigation reveals that the effects of process standardization and automation helped the organization to save time and reduce human errors. At the same time, the organization was able to achieve cost reductions and improve its efficiency. Standardization and automation of processes also had a positive effect on the quality of the work and the department was able to enhance its internal processes.
This study examines the effects of standardization and automation of processes in the field of IT and especially the cost savings achieved. The goal of the research is to verify the cost savings made in one department of an international IT and business process services company. The study aims to show the benefits of process standardization and provide the case company with important information relating to the effects of IT automation.
The thesis consists of a theory section and an empirical section that deals with the case company. The theory section focuses on managerial accounting and especially on costs, value engineering and lean thinking on the basis of relevant literature. The empirical part focuses on the characteristics of process standardization and automation relating to the actions made by the department of the case company.
The method used in the thesis is qualitative. The information was gathered by interviewing the case company’s employees and managers, observing the employees as well as by studying the department’s financial information.
The research shows that standardization and automation actions made by the department had a positive impact on the department’s costs. The investigation reveals that the effects of process standardization and automation helped the organization to save time and reduce human errors. At the same time, the organization was able to achieve cost reductions and improve its efficiency. Standardization and automation of processes also had a positive effect on the quality of the work and the department was able to enhance its internal processes.