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Public Library Information Management System : Developing New Service Delivery Methods
Al-Musawi, Mohammed (2014)
Al-Musawi, Mohammed
Tampereen ammattikorkeakoulu
2014
All rights reserved
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:amk-2014082513586
https://urn.fi/URN:NBN:fi:amk-2014082513586
Tiivistelmä
With the advancement of mobile technologies, and with the expanding use of smart phones, the need to have a wider range of these methods has become evident. The objective of this thesis was to develop new methods to deliver library services to the public, and to illustrate how a mobile application interacts with the central library database, which, in turn, is managed through a web application by library staff. This thesis illustrates some of the options for the development of the service delivery methods and provides a basis for their further expansion.
The approach to the subject was practical, and started with the exploration of the background of the library system in Finland and the existing services in the libraries, and the needs of library customers. The possibilities offered by the Windows Phone 8 platform were scrutinized, as it is the most widely used smart phone operating system in this country. The project was implemented in two distinctive parts, namely the web application part, and the mobile application one. Several programming languages and tools were used in the implementation to achieve fluency in the communication between the different parts of the project, and to enhance user experience.
The thesis shows that it is possible to create new service delivery methods based on the Windows Phone 8 operating system, and that a system can be implemented in which the mobile application and the web application communicate fluently and efficiently with the central database, creating an integrated information management system.
New service delivery methods create an opportunity for the libraries to enhance customer service and, consequently, to benefit from a wider customer base, and to concentrate resources away from routine tasks. For customers, these new methods open new options of discovering and using library services, and provide flexibility in the management of their library accounts. The system is able to be developed further, and new functions and features can be added easily to the existing framework, such as an e-book borrowing option. The system can also be customized to better meet specific user requirements.
The approach to the subject was practical, and started with the exploration of the background of the library system in Finland and the existing services in the libraries, and the needs of library customers. The possibilities offered by the Windows Phone 8 platform were scrutinized, as it is the most widely used smart phone operating system in this country. The project was implemented in two distinctive parts, namely the web application part, and the mobile application one. Several programming languages and tools were used in the implementation to achieve fluency in the communication between the different parts of the project, and to enhance user experience.
The thesis shows that it is possible to create new service delivery methods based on the Windows Phone 8 operating system, and that a system can be implemented in which the mobile application and the web application communicate fluently and efficiently with the central database, creating an integrated information management system.
New service delivery methods create an opportunity for the libraries to enhance customer service and, consequently, to benefit from a wider customer base, and to concentrate resources away from routine tasks. For customers, these new methods open new options of discovering and using library services, and provide flexibility in the management of their library accounts. The system is able to be developed further, and new functions and features can be added easily to the existing framework, such as an e-book borrowing option. The system can also be customized to better meet specific user requirements.