Theseus - Selaus asiasanan mukaan "customer experience"
Viitteet 141-160 / 342
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Ekolaskurin konseptointi palvelumuotoilun keinoin
(2020)Tämän opinnäytetyön tarkoituksena oli konseptoida ekolaskuria palvelumuotoilun keinoin verkkokauppayrityksen käyttöön. Tavoitteena oli selvittää, kuinka ekolaskurista luotaisiin helposti lähestyttävä kokonaisuus, joka sekä ... -
Elements of Customer Experience in Sports VIP Business: customer cases from Elämys Live Ltd
(2022)Previous studies have predicted growth for the global sports hospitality business in upcoming years. Yet, customer insights and customer experience management have not been further studied in the sports VIP business context ... -
Elevating sales and customer experience in a beauty salon’s new web store
(2024)Digitalisation has moved retailers into online platforms where customer experience has become increasingly important. Especially for small entrepreneurs, the market is competitive. This thesis focuses on the optimisation ... -
Employee Experience and Organisational Readiness in a Change Process Towards AI-powered Customer-Oriented Marketing, Case: Company X
(2023)Digitalisation, diverse customer base and the growing expectations of customers make marketing challenging today. Without AI-powered marketing automation, it is impossible to meet diverse and constantly changing customer ... -
Employing Customer Values in a Small Business
(2022)The thesis emanates from the researcher’s role as an entrepreneur and is rooted in the interest of serving customers better through understanding which values they prioritize when considering purchasing a product or service. ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
En multifunktionell bar - att optimera gästens upplevelse
(2020)Syftet med detta arbetet är att ta reda på om ett upplevelserum som fyller många olika funktioner kan ge kunden den optimala kundupplevelsen. Studien är en fallstudie genom en kvalitativ metod med intervjuer. Fyra ... -
Enabling a desired customer experience : developing an operating model through service design
(2022)Tässä opinnäytetyössä tutkitaan tavoiteltavan asiakaskokemuksen mahdollistamista kohdeorganisaation operatiivisen mallin näkökulmasta. Tutkimuksen kohdeorganisaatio on palkkapalvelua tuottava asiantuntijaorganisaatio. ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Engaging stakeholders in Kela's special customer support service
(2022)The objective of the present Master’s thesis is to develop the concept of Kela’s (the Social Insurance Institution of Finland) special customer support service and to identify ways to engage stakeholders in multi-professional ... -
Enhancing and EduFinlandia Customer Service journey
(2023)This research explores the customer experience journey of EduFinlandia, a company dedicated to facilitating educational opportunities in Finland for students from Lebanon and Dubai. Using a combination of quantitative ... -
Enhancing customer experience management through servitisation models in E-commerce industry of India
(2023)This thesis aims to thoroughly study the impact of servitization on customer experience management (CEM) in the e-commerce industry, emphasizing business models and concepts. A proper understanding of the elements that ... -
Enhancing Customer Experiences by Implementing an Interaction Designer Tool to Company Website and B2C E-commerce Platform
(2021)This product-based thesis was conducted for a commissioning company, Suomen Niittysiemen Oy, the current market leader for producing and selling wildflower seeds in Finland, with customers in Estonia and Sweden. The company ... -
Enhancing Customer Loyalty Through UX-centric CRM Strategies
(2023)This research is a research-based bachelor thesis conducted by the author to explore how businesses can use user-centered design (UCD) principles to improve customer relationship management (CRM) systems and, in turn, boost ... -
Enhancing Customer Satisfaction
(2023)This thesis determines customer satisfaction at More Tea Oulu, a bubble tea shop, aiming to evaluate how satisfied customers are and identify potential enhancements. The research, employing a quantitative approach, involved ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Enhancing Guest Participation and Experiences in Events: Case Viaporin Kekri
(2022)This thesis is a product-based academic document focusing on enhancing guest participation and experiences in events, with the use of Viaporin Kekri event as a test field. The authors of the thesis were commissioned by the ... -
Enhancing Large Group Nature Tour Experiences : A Study of Taiga Times
(2023)The aim of this thesis is to provide Taiga Times with a comprehensive overview of the factors that are key to creating a successful and memorable nature tour experience for large customer groups. The objective of this ... -
Enhancing Net Promoter Score and Cultivating Customer-Centric Service
(2023)This thesis is focused on the enhancement of the Net Promoter Score (NPS) within Company X, a prominent financial technology company. The primary aim was to investigate the willingness of Company X's customers to endorse ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Enhancing New Customer Sales Funnel in Commercial Insurance : a Service Design Approach with AI Integration
(2024)Tämän tutkimuksen tavoitteena oli parantaa vakuutusalan uusasiakashankinnan myyntisuppiloa hyödyntämällä palvelumuotoilun menetelmiä ja integroimalla tekoälyä alan kehittyviin tarpeisiin. Keskeisenä tavoitteena oli luoda ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Enhancing the Attendee Co-creation : a Case Study of Hackathon Concept Revamp
(2020)Tutkimus tarkastelee yhteiskehittämiseen pohjautuvia tilaisuuksia, ja sitä kuinka osallistujakokemusta parantamalla voidaan edesauttaa avointen innovaatioiden syntymistä. Tutkimuksen tarkoituksena on arvioida kohdeyrityksen ... -
Enhancing the Experience of the VIP customers of Ilosaarirock Festival
(2023)This product-based thesis intents to enhance the experience of VIP customers of Ilosaarirock Festival. The commissioning party, Ilosaarirock Festival, is an annual music festival taking place in the Finnish city Joensuu. ... -
Enhancing the Logistics of Case Company for Improved Customer Experience
(2023)Logistics strategy plays a crucial role in ensuring customer satisfaction and maintaining a company’s marker position in today’s rapid and highly competitive business environment. The purpose of this thesis is to investigate ...














