Theseus - Selaus asiasanan mukaan "customer experience"
Viitteet 161-180 / 342
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Enhancing User-Centricity in Digital Service Development
(2021)Nykymaailmassa erilaisten digitaalisten palveluiden kulutus on jatkuvaa, kaikkialla ja nopeatempoista, mikä antaa kuluttajalle mahdollisuuden vaihtaa palveluntarjoajaa äkillisesti toiselle. Usein syy palvelun vaihtamiseen ... -
Ensihuumasta pitkään suhteeseen: Onboarding verkkoliiketoiminnassa
(2019)Opinnäytetyön toimeksiantaja oli Rockway-verkkopalvelu. Yritys tarjoaa videomuotoista musiikkiopetusta eri soittimille ja eri tasoisille harrastajille. Työn tarkoituksena oli selvittää, kuinka voitaisiin parantaa uusien ... -
Experience Economy: Designing Memorable Tourist Experiences (Case: Cam Uyen Hotel)
(2020)It is vital for hotels to create and yield meaningful experiences, which could generate a wide range of benefits for hotel businesses such as tourists’ loyalty and positive reputation. The focus of this research paper is ... -
Exploring the customer relationships experience of webstore users : Case: Simucube
(2024)B2B-kaupan nopeasti muuttuvassa kentässä digitaalinen muutos on merkittävästi vaikuttanut siihen, miten yritykset hallitsevat asiakassuhteita ja transaktioprosesseja verkkoalustoilla. Tämä tutkimus tarkastelee erityisesti ... -
Exploring the Experience of Using the Food Delivery Robots in Helsinki, Finland : a focus group method among Arcada students
(2024)Since April 2022, the launch of Finland's first grocery delivery robot, in collaboration with S-kaupat (S-Market), represented a pivotal advancement. Despite two years of operation, there has been limited research on the ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Exploring the importance of demand forecasting in B2B : Enhancing the overall customer experience and operational efficiency by utilizing forecasting and collaboration at a manufacturing company
(2023)Being able to foresee the future is considered the ultimate goal for a company. Planning, strategies, and operations are being laid out and implemented by companies in order to anticipate what is coming, tackle the unexpected, ... -
Facilitating the design of human-centered and memorable travel experiences
(2020)In the fast-changing world with increasingly empowered customers, human-centricity and designing meaningful experiences have become crucial topics amongst businesses to stay relevant, attract customers and differentiate ... -
Factors affecting customer satisfaction in Starbucks coffee shops : a study on potential customers in Turku, Finland
(2024)Starbucks is a widely recognized international coffee franchise that has established a notable market share in Finland. The Finnish market presents a unique context due to its cultural preferences, customer expectations, ... -
Factors Affecting Customer Satisfaction. Survey Study based on Siddalepa Ayrvedha Spa in Sri Lanka
(2024)This research project will be highly significant for marketing managers in the health and wellness industry of Sri Lanka. It will establish findings that will elucidate the significance of providing exceptional services ... -
Factors Affecting the B2B eCommerce Purchasing in Scandinavia : buyer’s perspective
(2021)B2B eCommerce evolves rapid pace as new technology emerges and the B2B buyers are getting more demanding with higher customer experience requirements. The industry is getting recover from the extreme interruption caused ... -
Finding help cannot be this hard : a concept proposition of a new digital service connecting rehabilitative psychotherapy customers and psychotherapists
(2024)Vuonna 2022 yli 60 000 henkilöä kävi kuntouttavassa, Kelan korvaamassa psykoterapiassa, jonka tavoitteena on parantaa kuntoutusasiakkaan työ- tai opiskelukykyä. Monille polku kuntouttavaan psykoterapiaan on kuitenkin liian ... -
Flower course service development : case study
(2023)This Master’s thesis focuses on developing the flower course service of Elovainion kukka with service design tools and methods. Elovainion kukka is a flower shop which provides flower course services. The aim of the research ... -
Foodora's digital marketing performance and customers' responses in Finland
(2021)Foodora is a food order and delivery service company which operates in Finland and some other Nordic countries. Foodora has been running multiple marketing campaigns, among which those run online remarkably attract customers ... -
Foresights of Island Tourism in Nauvo and Possibilities for Season-extension
(2022)The assignment for this thesis was given by the VISIT project to explore the future of island tourism in Nauvo. The purpose of the research is to be predictive, exploring the macro environment of Nauvo and analysing the ... -
Formulating a Competitive Strategy : A proposal for a Micro Sized Enterprise in Logistics and Taxi Business
(2020)In an increasingly changing business environment, there is the critical need for firms to create and sustain a competitive edge in the market to realize profitability and promote long term growth.This study was necessitated ... -
French ski resort' attractiveness through Instagram
(2019)The purpose of this thesis was to examine the different ways to use Instagram for French ski resorts to support their branding strategy. The research was executed in three stages: literature reviews, observations and ... -
Future e-commerce development drivers : key development drivers for future e-commerce customer experience
(2022)Previous research reveals that future e-commerce development is affected by many drivers and trends regarding the technological development of e-commerce, as well as by future business environment changes in the commissioner ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Gamification used as a marketing activity to influence the customer journey
(2019)The purpose of this study is to deliver, execute and analyze a gamified marketing activity that influences the specific customer journey of the case company Atzkern – Foto, Video, Design. The theoretical information on ... -
Great customer experience as a competitive advantage : Burgerschuhe – retail company case
(2019)The final thesis is about the existing customer experience approaches, and it will define the need for its global use among companies. The key aspect overviewed in this thesis is that nowadays, customer experience is ... -
Guiding people in exceptional traffic situations : service design for the digital mobility map of the City of Turku
(2022)Opinnäytetyössä selvitettiin palvelumuotoilun keinoin mitä tietoa ihmiset tarvitsevat poikkeuksellisista liikennetilanteista ja miten nämä tilanteet voisi kuvata digitaalisessa karttapalvelussa. Tavoitteena oli auttaa ...

















