Theseus - Selaus asiasanan mukaan "customer experience"
Viitteet 181-200 / 342
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Helsinki Airport – The Transfer Passengers’ Airport Experience
(2024)This research thesis presents key elements of and suggests improvements to customers’ experiences of transfer passengers at Helsinki Airport (HEL). This thesis is written by two students who have a long history of working ... -
How an Organisation Can Connect Customer Relationship Development and Environmental Friendliness: Food Preparation and Consumption in Small and Medium-Sized Restaurants and Food Service Companies
(2023)If an organisation aims to be successful in the current and future market environment, it cannot ignore environmental sustainability factors or the importance of developing and managing its customer relationships. This ... -
How can creative marketing increase your sales : a study of Antonics Global
(2024)This thesis examined how innovative marketing methods affected sales success in modern firms, focus-ing on Antonics Global. Creative marketing was more important than ever in an era of increased digital competition to ... -
How can Financial Service Providers improve the KYC onboarding experience? : challenges and technological solutions
(2022)This qualitative research explores the current and critical business problem of Financial Service Providers; How to improve customer experience (CX) during the Know Your Customer, KYC, onboarding process, considering both ... -
How Can the Clothing Rental Industry Improve Online Customer Experience
(2024)This thesis examines ways in which the commissioning company Vaatelainaamo Tanttu Oy, as well as the whole clothing rental industry could enhance their customer experience online. Vaatelainaamo Tanttu Oy is a clothing ... -
How customer service and support affect the customer experience : case Global distributor network of Company X
(2024)This thesis was commissioned by Company X, a manufacturer of playground equipment. The purpose was to give the commissioner useful insight of the customer experience of their global distributor network. The objective was ... -
How Digital Marketing adds value to Customer Experience
(2021)In the age of digitalization, information consumption on digital channels becomes more commonest than ever. This is an appealing opportunity for any brand to gain better insight into their customers and the way they ... -
How does customer satisfaction impact the performance of an e-commerce company?
(2023)Customer satisfaction stems from the match between customer expectations and the perceived performance of the service or product offered. It can be defined as a consumer's state of contentment following the purchase of a ... -
How Experience Design Affects Customer Satisfaction in Restaurant Business: A Case Study of Osaka Sushi Restaurant
(2020)The thesis was conducted with an agreement of Osaka Sushi Restaurant, a sushi buffet restaurant located in Koivuhaka, Vantaa. The aims of the study were: 1) to understand the relationship between restaurant experience ... -
How to automate customer acquisition?
(2022)Tässä opinnäytteessä tavoitteena oli löytää toimeksiantajayritykselle uusi toimintatapa, jolla automatisoida uusasiakashankintaa. Yritys järjestää isoja, tuhansien vierailijoiden tapahtumia. Tapahtumissa yritykset esittelevät ... -
How to design successful (customer) experiences in the travel industry
(2022)Nowadays, amongst service businesses human-centricity and designing great customer experiences have become fundamental topics to retain customers and maintain competitive advantage in the market. These are particularly ... -
How to Develop Retail Customer Experience in the Physical Specialty Store
(2022)This research-oriented thesis investigated the factors influencing customers’ desire to visit the retail space. The overall purpose of the research was to contribute to the development of the retail customer experience ... -
How to ensure good customer experience in hybrid events
(2024)COVID-19 changed event organization because, due to restrictions, holding meetings in the same physical location was not always possible during the pandemic. This led to a significant increase in the number of virtual and ... -
How to improve customer engagement by Email Marketing.
(2020)The goal of this research was to investigate whether the marketing channel that the case company is using was suitable for them or not. Moreover, the aim was giving suggestions and recommendations on how they can improve ... -
How to Improve Customer Experience of Young Adults - Case Company: Tampere Jazz Happening
(2021)Tämän opinnäytetyön tavoitteena oli auttaa asiakasyritys Tampere Jazz Happeningia löytämään uusia keinoja nuorten asiakkaiden määrän lisäämiseen festivaalikävijöinä. Työn taustana on asiakasyrityksen halu löytää uusia ... -
Implementation of Posti’s Mail and Parcel Logistics System for the Modernization and Efficiency Enhancement of Nigerian Postal Services (NIPOST)
(2024)Postal services play a crucial role in global economies, driving growth and prosperity. This study investigated the Nigerian Postal Services (NIPOST) infrastructure to identify areas for improvement and proposed a framework ... -
Implementing business sales process using Salesforce CRM
(2022)The thesis explores how a business could benefit from using a CRM system. Any business big or small has a customer base and the business has to keep on getting new opportunities in order to increase its customer base and ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Implementing Service Guidelines to Enhance Customer Experience in Health Care Sector
(2023)Palvelusta ja asiakaskokemuksesta on tulossa brändejä erottava tekijä. Monet asiakkaat jättävät palveluntarjoajan ja siirtyvät asioimaan muualle, jos he saavat huonon asiakaskokemuksen. Huono asiakaskokemus johtaa myös ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Improvement of natural cosmetics online services : customer experience in Ruohonjuuri's online store
(2022)The aim of the present Master's thesis is to create a concept for improving natural cosmetics online services in Ruohonjuuri’s online store. The research questions were: How to improve natural cosmetics online services? ... -
Improving and Innovating Personal Data Management : Applying MyData Principles and Concepts in a Customer-Dominant Logic
(2022)This study aims to improve and innovate personal data management by applying the human-centric MyData model. Based on a theoretical framework that uses an extended Customer-Dominant Logic as a foundation, the value ...

















