Theseus - Selaus asiasanan mukaan "customer experience"
Viitteet 201-220 / 342
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Improving company performance with customers satisfaction survey for travel company Duara Travels
(2020)This thesis presents the result of the customer satisfaction survey and market segmentation analysis for the Finnish start-up company Duara Travels. The survey consists of two parts: theoretical framework, where different ... -
Improving content marketing strategy. A case study of a digital marketing agency.
(2024)This thesis explores the impact of content marketing strategies on customer engagement and retention within a B2B digital marketing agency. The main aim is to help provide ‘Company X’ a B2B digital marketing agency, with ... -
Improving customer experience for international students at a rental company
(2022)Companies have shifted into more customer-oriented thinking and customer experience is being applied more into business models. Due to the increasing numbers of international students moving to Lahti, it is important for ... -
Improving Customer Experience in a work machine manufacturing company
(2023)The importance of customer experience is increasing in the business world. This thesis focuses on the customer experience that is provided by the commissioner company who is a Finnish manufacturer of work machines. The ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Improving customer experience of a public service using Service Design methodologies
(2023)This master thesis project studied the customer experience in the career counselling service in the Competence Centre for Highly Educated Immigrants in the City of Espoo using service design methodologies in September-November ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Improving Customer Experience on Online Communications from the UAS to International Degree Programme UAS Students
(2021)This bachelor’s thesis examines the customer experience of international degree programme UAS students on online communications provided by Haaga Helia UAS, especially during crisis periods such as the Covid-19 pandemic. ... -
Improving Customer Experience with Artificial Intelligence, Data Analysis, and Automation in Azets
(2021)Net Promoter Score or System (NPS) is globally a leading management system for measuring and improving customer experience (CX). It is a straightforward metric and a powerful tool but using NPS for producing a competitive ... -
Improving customer journey with (self-) service design : a better customer experience in a web store X
(2022)Due to digitalisation, customers are expecting service in digital channels. Organizations are using more automated solutions, which have become more common especially during the covid-19 pandemic. Self-service concepts, ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Improving Customer Service with Intelligent Virtual Assistants
(2023)The objective of this thesis was to propose the implementation of Intelligent Virtual Assistants in the customer center of the case company. The case company is a Nordic insurance company. Customer experience and the case ... -
Improving E-commerce Efficiency with Artificial Intelligence: Enhancement of Customer Experience
(2024)This study aimed to investigate the application of advanced digital tools in E-commerce, aiming to assess their influence on several business processes including marketing, supply chain, asset, manufacturing, and human ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Improving Effectiveness and Customer Experience with Personalized Email Marketing : Case: Raflaamo Newsletter
(2021)An emerging trend in digital marketing, where the tech savvy customers expect personalized customer experience in their dealings with companies and brands, challenges companies to adopt a data-driven marketing approach. ... -
Improving Finnair Cargo Customer Experience : Case Online Booking Service
(2021)The objective of this Thesis is to propose improvements related to customer experience for Finnair Cargo Online Booking Service. The business challenge is to contribute to the ongoing project and improve Finnair Cargo ... -
Improving leasing of vacant premises through tenant experience in the Finnish commercial real estate market
(2022)The real estate industry has traditionally been a production-oriented industry, but the change to customer orientation has started during the last decade. Competition is increasing in the demand-driven commercial real ... -
Improving Parent-teacher Communication through Service Design : Case: Hai Ba Trung Inter-level School in Vietnam
(2024)This thesis was aimed to find solutions to improve parent-teacher communication methods through service design for a client company called Hai Ba Trung Inter-level School, an educational institution providing services from ... -
Improving Shopping Experience through a Self-checkout Mobile Application
(2023)The objective of the final-year project was to develop a full-stack self-checkout mobile application as a means of improving the shopping experience of customers in hypothetical supermarket. The application was built ... -
Improving the customer journey in a zero waste restaurant setting: Case Restaurant Nolla
(2023)This product based thesis was commissioned by Restaurant Nolla. This product based thesis aims to improve the customer service journey in a zero waste restaurant setting through customer journey mapping, with a sub aim of ... -
Improving the mobile site customer experience : utilizing service design for an improved website design
(2023)Nykyisessä kilpaillussa verkkoympäristössä käyttäjät tekevät pysyviä arvioita verkkosivuista jo muutaman sekunnin käytön jälkeen. Verkkosuunnittelulla on keskeinen rooli sivun menestyksessä ja matkapuhelimien osuuden ... -
Improving the Viewing Experience at Nokia Arena : A Case Study of Nokia Corporation
(2022)The purpose of this thesis was to develop Nokia Corporation's future services. The development work was to develop innovative new ideas for Nokia Arena. Two different options were considered: Next Generation Stadium and ... -
Improving User Retention Through Key App-Feature Onboarding
(2021)This is a research-based thesis to find out what will improve the user retention of new app users. The thesis is a part of a broader business strategy of the case company to improve the user experience of their mobile ... -
In-store customer experience : Store environment and assortment perspective
(2013)This thesis investigated customer experiences and their management from the apparel retail perspective. A more specific focus was on examining the dominant store environment and assortment elements influencing the in-store ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad













