Theseus - Selaus asiasanan mukaan "customer experience"
Viitteet 221-240 / 342
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Increasing awareness and exploring customer experience of the Kaldoaivi Ultra Trail event among trail-running participants
(2024)Trail and trail ultra running are a fast-growing sport trend that has experienced huge growth globally in past decades. In Finland, most trail running events are considered small-scale. Arranging small-scale sports events ... -
Increasing customer value during the customer journey in B2B eCommerce
(2024)The thesis focuses on the value perceived by customers during the customer journey in B2B eCommerce. The purpose of the research was to find out how the value experienced by the customers of the case company can be increased ... -
Increasing the material management platform usage rate
(2022)The purpose of this thesis was to find ways to increase the customer usage rate of an advertisement material platform, commissioned by Sanoma Media Finland. The goal was to identify the issues with the platform usage and ... -
Insights into B2B value creation : a case study of measuring customer journeys
(2024)This study addressed the gap in methods and practices for examining customer journeys as mechanisms in value creation within the B2B sector. The research aimed to bridge this conceptual gap by developing a journey measuring ... -
Interactive Nokia Arena Application - A Case Study of Nokia Corporation
(2023)The purpose of this thesis was to develop a proposed solution for Nokia Corporation that utilizes 5G and Network as Code in the arena context. The challenge given by Nokia was titled Next Generation Stadium and the focus ... -
International Importing ICT companies Customer Needs and Opportunities for the Finnish Market
(2024)This research-based bachelor thesis is a study conducted for the Degree Program of International Business Administration at Haaga-Helia University of Applied Sciences with a major in Customer Relationship Management and ... -
Introducing Service Design into the Sports Experience – Case HC TPS
(2021)The focus of this thesis is to bring Service Design in to the Finnish Hockey League, Liiga, for the first time. As Liiga, as many other event organizers, suffer from a lack of audience as well as a growing competitor base, ... -
Investigating Customer Satisfaction And Customer Retention Factors In Luxury Resorts In Nigeria: a case study of Nordic Hospitality Suites
(2024)With the ever-evolving and challenging market in Nigeria's hospitality industry, this study aims to provide a useful solution to the increasing problem of low customer patronage at Nordic Hospitality Suites. Studying this ... -
It Is All About Colour – How to Use Colours in Marketing Education
(Gruppo del Colore – Associazione Italiana Colore, 2020)Although colours are very much present in the interior decorating of cafeterias, their effect on buying behaviour is not straightforward. The target of this study was to explore the impact the changing of the main colouring ... -
Jewelry and watch industry sweepstake promotions from customers' point of view : case: Company X
(2023)The aim of this Thesis was to increase the knowledge of companies in the Finnish jewelry and watch industry about sweepstake promotions and to find out how customers feel about them and their different design elements. ... -
Key factors in designing successful retail omnichannel
(2022)Providing an engaging omnichannel is now a survival mandate of modern and future retail as customers engage in multiple channels and touchpoints during their shopping journey. However, many merchants are unable to provide ... -
Key Success Factors for Fan Zones in International Ice Hockey Events : preview of the IIHF World Championships 2022
(2021)Increased visibility and internationalization of sporting events has escalated the demand of providing alternative ways for sport consumers to be involved in unforgettable customer experiences, in the form of fan zones. ... -
Key to Company Success: understanding Customer
(2023)The thesis target was to utilize service design thinking and tools. The objective of the thesis was to listen to customers’ thoughts, improve sales phase performance, and confront the customer. The target was to form a ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Kohdeyrityksen asiakastyytyväisyys ja sen parantaminen
(2021)Opinnäytetyön tarkoituksena oli kohdeyrityksen asiakastyytyväisyyden tason tutkiminen ja miten asiakastyytyväisyyttä voitaisiin parantaa. Kohdeyritys sai opinnäytetyöstä tulosten avulla tietoa heidän asiakastyytyväisyyden ... -
Käsitöiden verkkokaupan asiakaspolku ja-kokemus: case Taitajapuoti Terttu
(2023)Opinnäytetyössä tutustuttiin käsitöiden verkkokaupan asiakaspolkuun ja asiakaskokemukseen. Toimeksiantajana toimi pieksämäkeläinen Taitajapuoti Terttu, joka myy käsityö- ja taidetuotteita useammalta pieneltä käsityöläiseltä ... -
LA-8 SEAPLANE INTERIOR AND EXPERIENTIAL DESIGN: Revitalizing an old way of traveling
(2022)This thesis presents the unique LA-8 amphibious aircraft interior concept, which was produced in collaboration with Italian and Finnish universities by Jekta Switzerland SA. It can be implemented for the comfortable movement ... -
LAB Design Annual Review 2022
The Publication Series of LAB University of Applied Sciences, part 57 (LAB-ammattikorkeakoulu, 2022)This is the third review of the publication series named the LAB Design Annual Review. This publication presents the latest research, development and innovation activities in the field of design. The aim of this review is ... -
LAB Design Annual Review 2023
The Publication Series of LAB University of Applied Sciences, part 73 (LAB-ammattikorkeakoulu, 2023)This is the fourth publication in the LAB Design Annual Review series. The publication presents the latest research, development and innovation activities in the field of design. The aim of this review is also to introduce ... -
Leading website content marketing : business-to-business customer perspective
(2024)The goal of this thesis was to create a website content marketing handbook for the commissioner company. The thesis was defined to the company's business customers, who participate in purchasing processes as part of their ... -
Learning Scoop - Drawing a plan for an online customer community to share service creation and development
(2022)This thesis was commissioned by Learning Scoop, a Finnish education firm that has struggled to understand its global costumers’ needs and is open to any suggestions that may address this long-standing issue. As a result ...


















