Theseus - Selaus asiasanan mukaan "customer experience"

    • Leveraging AI-driven ordering and payment systems for Fast-food restaurant consumers satisfaction in the USA and Mexico. 

      Sanchez, Luis Enrique (2024)
      Due to the technological revolution taking place with artificial intelligence in various fields, the author presents research on the implementation of artificial intelligence in ordering and payment systems in fast-food ...
    • Lie Mi branding and its influence on customer loyalty 

      Dang, Binh; Nguyen, Mai (2024)
      The study delves into the impact of Lie Mi branding on customer loyalty, through the way how the restaurant creates an approach of enhancing branding by emphasizing the factor of customer loyalty at Lie Mi, a renowned ...
    • Live chat vs. on call customer service, the impact on the customer satisfaction rate in Finland. 

      Malaník, Filip (2024)
      This bachelor’s thesis was a study conducted for the Degree Programme International Business with the major being Customer Relationship management and communication. The research was aimed to answer the question of which ...
    • Managing Customer Experience in e-Commerce 

      Annamari, Törmänen (2022)
      The aim of this thesis was to create development suggestions on how e-commerce customer experience can be improved by identifying customer needs along customer journey. The purpose was to identify critical touch points ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad
    • Managing the strategical components of customer experience in b2c context 

      Peltola, Enni (2021)
      Customer experience is seen as the next big industrial trend, and it has been integrated into companies’ agendas and strategies. On top of the relevancy of the concept from a managerial perspective, customer experience ...
    • Marketing plan for Vansweevelt : bio-mechanics knowledge among natural horsemanship practitioners 

      Leppämäki, Linda (2023)
      This study was undertaken to tackle the challenge of attracting natural horsemanship practitioners to the academic art of riding and to enhance the horsemanship skills of trainees. The objective is to identify ways in which ...
    • Marketing Spa Services More Effectively to a Younger Audience Using Service Design 

      Heikkinen, Niki (2022)
      This thesis was written as part of the Bachelor of Business Administration degree at Kajaani University of Applied Sciences. The purpose was to improve the customer journey and marketing of the client, Kiannon Kuohut ...
    • Mass Personalized Reality — A Case Study of Nokia Corporation 

      Ikonen, Saara; Järvinen, Jyri; Partti, Toni; Vepsäläinen, Sanna (2023)
      In this bachelor’s thesis commissioned by Nokia Corporation, a conceptual solution for enhancing customer experience through an implementation of augmented reality in a stadium context was explored. The initial inspiration ...
    • Measuring Customer Experience in Event Marketing 

      Rousu, Katri (2022)
      This thesis is conducted as a commission for Sisters & Company Oy, an event marketing agency, based in Espoo, Finland. Thesis is commissioned to help the company with their customer experience measurement and to help them ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad
    • Measuring customer satisfaction : case company Unique Home 

      Schrey, Joakim (2021)
      The case company for this thesis had never examined the satisfaction level of its customer base thoroughly. Thus, the main purpose of this thesis was to create a customer satisfaction measurement for Unique Home, and execute ...
    • Measuring customer satisfaction at the operational level : company X 

      Elomaa, Taija (2022)
      Main purpose of this thesis is to find out the best possible ways to measure customer satisfaction from operational level. The company wants to collect direct customer feedback from the end user. Research questions that ...
    • Measuring Customer Satisfaction Based on Fruit and Vegetable Key Factors 

      Light, Siiri (2023)
      The aim was to investigate how the fruit and vegetable department affects customer expe-rience and satisfaction. This thesis will help any store to think about ways to increase the overall attractiveness and customer ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad
    • Measuring customer satisfaction case Company X 

      Toivettula, Laura (2024)
      Asiakaskeskeisyys on noussut merkittäväksi strategiseksi tekijäksi terveysteknologia-alalla, jossa asiakkaiden tyytyväisyydellä ja käsityksillä on kasvava vaikutus. Tämän opinnäytetyön tavoitteena oli mitata toimeksiantajan ...
    • Measuring customer satisfaction to drive importance of quality and excellence in processes : case company Valmet Technologies Oy, Stock Preparation and Recycled Fiber Business Unit 

      Suoniemi, Mariella (2023)
      The purpose of this thesis is to improve the customer satisfaction measurement process within Valmet's Stock Preparation and Recycled Fiber Business Unit (SPR BU). Developed in collaboration with SPR BU, the study aims to ...
      Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad
    • Modern Methods for Improved Customer Service 

      Talvo, Topias (2019)
      This thesis has been created to understand how companies can positively separate themselves from competition with improved customer service experiences. Thesis will investigate the factors that lead to better customer ...
    • My Geisha : affordable luxury concept. A new customer experience 

      Vintila, Alexandra (2023)
      The Geisha brand represents an ongoing story of success, which inspired many others and led to the expansion of the company. Therefore, the idea of establishing a Geisha store in Finland has been generated. My Geisha ...
    • National Local Heritage Days : Revising Event Management Strategy 

      Zamiatin, Aleksandr (2020)
      The purpose of this study is to provide the Finnish Local Heritage Federation with recommendations for the improvement of the concept of the annual event National Local Heritage Days. The theoretical framework for this ...
    • Nelli & Kisu Pet Bakery 

      Klang, Ceren; Alfonso, Jhoneecia Alyanna (2019)
      Pet bakeries are emerging from all around the world by providing gourmet food and treats edible for pets. And nowadays, they do not only offer baked goods anymore but also other services similar to planning celebrations ...
    • New Operational Model 

      Pinomäki, Joni (2022)
      This thesis focuses on creating an operational support model for maintenance, which is based on customer segmentation and provides the best value for customer and for the company. This means that thesis focus is on three ...
    • Next-Generation Arena Wristband — A Case Study of Nokia Corporation 

      Donovan, Jasmine; Hämäläinen, Lasse; Kröger, Otto; Närvä, Kaisla; Puustinen, Aliisa; Virtanen, Petteri (2023)
      Today, event arenas need to find solutions to attract more customers and provide new experiences at their events to stay competitive. The goal of this thesis was to ideate next-generation arena experiences at the Nokia ...