Theseus - Selaus asiasanan mukaan "customer experience"
Viitteet 261-280 / 342
-
Nordea Mariehamn goes Nordea Unlimited : A Service Design Project
(2020)The objective of this thesis is to propose improvements to customer experiences within the new branch office model called Nordea Unlimited in the case company. The improvements aim to get the maximum benefit from the ... -
Onboarding journey of a new servitisation SaaS for OEMs
(2022)Teollisuuden konerakentajien toimiala on siirtymässä tuotekohtaisista projektitoimituksista kohti palveluliiketoimintaa, jossa asiakkaalle tarjotaan esimerkiksi huoltopalvelua laitekannan elinkaaren ajaksi. Tämän uuden ... -
Optimising Big Friday Event: Motive and Journey Mapping Based Insights
(2024)This thesis explored attendee motivations at the Big Friday event, employing the Customer Journey Mapping (CJM) approach and personas to propose improvement ideas to the client, Kainuun Yrittäjät. The event aims to promote ... -
Over and beyond customer experiences
(2023)Tämän opinnäytetyön tavoite on arvioida, hyötyisivätkö yritykset koulutuksesta, joka parantaisin heidän henkilökuntansa valmiuksia tarjota odotukset ylittäviä asiakaspalvelukokemuksia, täten parantaen yrityksen tulosta ... -
Pakopeli palvelumuotoilun keinoin Case: Dangerous Cargo
(2019)Opinnäytetyön tarkoituksena on luoda palvelumuotoilun keinoin opettavainen ja innostava pakopeli, joka on asiakaskokemukselta ensiluokkainen ja jättää pelaajille muistijäljen. Hyvä asiakaskokemus ja muistijälki auttavat ... -
Perspectives and anticipated competences of future proof leadership : leadership after COVID-19 pandemic
(2021)Maailma muuttuu nopeasti yhä monimutkaisemmaksi ja samalla myös työskentelytavat muuttuvat. Digitalisaatio ja elämäntapojen muutos muokkaavat työn muotoja ja kulttuuria, mikä edellyttää uusia työskentelyn tapoja ja uudenlaista ... -
Perspectives on the Value of Design in a Large-scale Finnish Service Development Organization
(2024)Numerous studies and reports have been published on the positive impact of design on business operations over the past fifteen years. Still, the discussions within the industry emphasize the need for designers to justify ... -
Pet transportation by air: a study of customer experiences and expectations using AVIH services
(2023)This research thesis aims to explore the experiences, concerns and expectations of pet owners who use AVIH services to transport their animal(s) by air in order to identify areas of service improvement and provide specific ... -
Physical sales culture in digital customer experience
(2021)This thesis was performed for the Austrian omni market retailer, Blue Tomato GmbH. Blue Tomato is one of Europe’s leading retailers in the areas of snowboarding, freestyle, surfing, skateboarding and street fashion. A ... -
Piloting a New Service in a Healthcare Living Lab Environment – Case: Medified
(2021)Social and health services are facing new challenges as digitalization is changing ways of working and job descriptions, bringing up needs for updating the healthcare professionals’ skills and know-how. Third parties, such ... -
Portraying B2B customer experience – case: GREIFF Mode GmbH & Co.KG
(2022)Customer experience is becoming more and more important for businesses. This thesis concentrates on customer experience in business-to-business context. The commissioner of this thesis is GREIFF Mode GmbH & Co. KG, a German ... -
Post-Pandemic Customer Experience Trends in Bangladesh's Retail E-commerce Industry
(2023)This thesis determines to investigate and analyse the post-Covid 19 pandemic customer experience trends in the e-commerce sector of Bangladesh. The objective of this study is to comprehend the alterations in customer conduct ... -
Re-Design Customer Experience Measurement Tool for Food Retail Services
(2019)The objective of this thesis was to re-design the customer experience measurement tool for retail food business at aFinnish food service & catering company. The company was struggling withtheircustomer experience, resulting ... -
Right knowledge for the right user at the right time
(2021)A globally operating software product company provides online support services such as user assistance and discussion forum for its B2B customers in the building construction industry. Its vision for 2025 states that online ... -
Roles of AI in Digital Transformation of Tourism Business
(2024)The advent of the digital age has exponentially amplified the scope and impact of Artificial Intelligence (AI) in various sectors, including tourism. This thesis aims to comprehensively investigate and elaborate on the ... -
Sales process development between sales and customer relationships to increase efficiency
(2022)2020-luku on osoittanut yrityksille, että muutoksiin sekä markkinoilla tapahtuviin kiristyneisiin kilpailutilanteisiin on pystyttävä reagoimaan mahdollismman nopeasti sekä joustavasti. Siksi yrityksien kaikkien prosessien ... -
SAP customer experience of X company
(2023)As the digital age opens doors for retailers and manufacturers to tap into expansive global markets, it simultaneously intensifies competition and heightens the need for a customer-focused and results-oriented approach. ... -
Seniors on board! Customer retention among +55-year-old customers. Case TUI.
(2019)Travelling has been an essential part of people’s lives for long. The senior market has become an interest among tourism service providers. The segment is growing both in size of the market and individual consumers. These ... -
Service Design as a Marketing Tool in Business Development Strategy at Feeniks Visual Oy
(2023)The purpose of this bachelor’s thesis is to study the phenomena of service design and its exploitation as a marketing tool in business development strategy. The research aims to answer the key research questions and two ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Service design as a tool for improving customer experience : case study: values, strategies, and vision of company X, Finland
(2024)The basic objective of this study was to find a way to improve customer experience in retail stores by using service design as a tool. This thesis is commissioned by Company X which is located in Vantaa. This thesis focuses ...

















