Theseus - Selaus asiasanan mukaan "customer satisfaction"
Viitteet 261-280 / 333
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Process Performance in Customer Services
(2014)The importance of customer services has increased along with the growing use of information technology. The last decades have been time of rapid development and expansion of usage for the healthcare IT systems. For this ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Productisation of the case company's bespoke services
(2021)This report has been conducted as the author’s final Bachelor thesis for the Programme in Business Administration at Oulu’s University of Applied Sciences. The thesis begins with an introduction to the case company and ... -
Purchase process optimization for the case company
(2023)This thesis was commissioned by an internationally operating company. Their products can be described as office furniture and are predominantly make-to-order. Their current process time from the moment a purchase order is ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Reaching Consumers with Effective Email Marketing Strategy
(2022)The thesis involves the study of a case company that uses emails for marketing and promoting its service and product. The research methodology is qualitative. The main target is to analyze the targeted company’s email ... -
Recommendation to Improve Project Management Practices of the Case Company
(2021)The objective of the study is to recommend improvements for project management practices of the case company. The case company has increased interest and focus on project management in its plant engineering projects. Since ... -
Relationship Marketing : Customer Churn Prediction
(2021)This research aims to come up with strategies that can be used to predict and pre-empt customer churn in order to increase retention times and customer lifetime value. The current research is about churn prediction and ... -
Research on air cargo service evaluation based on AHP-The case of SD Airlines
(2023)For airlines, the aim is to make more efficient use of the limited airline resources available to them, to correctly and comprehensively identify problems and risks within the company, to make reasonable resource allocations ... -
Research on Airport Customer Service Quality Improvement Strategy of AY Company
(2023)Abstract: In recent years, our economic development trend is rapid, science and technology progress, the living standards of the people have a great improvement, in the case of a variety of travel tools to choose, air ... -
Research on Customer Satisfaction of SF Air Cargo Company
(2023)The aim of the thesis is to highlight the factors that influence the customer satisfaction of air cargo companies, focusing on understanding the challenges faced by air cargo companies in customer satisfaction and giving ... -
Research on Satisfaction Survey of SD Airlines' Freight Service
(2023)Although air freight has undergone a long period of development, Chinese airlines still remain in the stage of using price as the main competitive means in their cargo business operations. As a service industry, there is ... -
Research on the Evaluation of fresh product air cargo Service quality of HF Company based on AHP
(2023)Under the background of the Internet + era and the increasingly developed and prosperous global logistics system, buying various fresh products through the Internet has gradually become the first choice of residents in ... -
Robotization in hotels : hotel guests’ attitudes towards the use of robots in hotel services
(2024)This thesis investigated the impact of robotization on the hospitality industry, focusing on operational efficiency, customer experience, and technology acceptance. The thesis is aimed to identify how robotic services ... -
Room attributes improvement in Hotel Salpa
(2021)The aim of the thesis is to define customer satisfaction about the rooms in Hotel Salpa. This study will provide the current satisfaction for certain customers that visited the hotel. As well, the study will propose some ... -
Sales Process Development for Promowear Wholesaler - Exploiting Big Data & Gamification
(2022)The aim of this thesis is to develop guidelines for the sales process to increase sales in the future. The intention of this growth focused development is to improve interaction with customers. In addition to that, the aim ... -
Satisfaction Levels of Customers With Online Banking Sectors in Nepal
(2024)This study delves into the satisfaction levels of customers within the online banking sector in Nepal, focusing on accessibility, reliability, ease of use, and security of e-banking services. Employing a survey research ... -
SC Air Cargo Service Quality Research
(2023)In recent years, with the continuous development of e-commerce and Internet of Things technology, and the fading of the impact of COVID-19 worldwide, the air cargo industry has ushered in a new development trend. However, ... -
Service design as a tool for improving customer experience : case study: values, strategies, and vision of company X, Finland
(2024)The basic objective of this study was to find a way to improve customer experience in retail stores by using service design as a tool. This thesis is commissioned by Company X which is located in Vantaa. This thesis focuses ... -
Service Design for Enhancing Customer Experience and Sustainable Food Service: The case of Jyväskylän Palvelualan Opisto
(2021)The purpose of the project was to explore ways of improving Jyväskylän Palvelualan Opisto (Jyväskylä College of Services) could enhance students’ experience through the application of different service design tools. The ... -
Service quality and customer satisfaction on hotels in Gondar : Customer's role in hotel development
(2021)The service sector is the tertiary sector that is found to be progressive in a country’s economy, it has the ability to generate job opportunities especially in developing countries. Due to rapid technological change, ... -
Service Quality in the Finnish Health Care System and Patients’ Decisions
(2020)Customer service is considered an important part of any organization and one which has a direct effect on the organization income and customer satisfaction toward organization efficiency. The value of organization services ...

















