Theseus - Selaus asiasanan mukaan "customer experience"
Viitteet 281-300 / 342
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Service Design for Enhancing Customer Experience and Sustainable Food Service: The case of Jyväskylän Palvelualan Opisto
(2021)The purpose of the project was to explore ways of improving Jyväskylän Palvelualan Opisto (Jyväskylä College of Services) could enhance students’ experience through the application of different service design tools. The ... -
Service design for partner IT services in an insurance company
(2024)This document is a master's thesis that uses service design to study the current and future state of partner IT services in an insurance company. Partners are important in the finance industry, as they enable an expansion ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Service design for small equine business : case Pirholan talli
(2021)The purpose of this study is to create a service design for company that aims to expand its business by implementing an investment for new facilities. The objective of this case study is to develop a functional service ... -
Social Media Marketing Strategies for Boutique Hotels
(2024)The sector of hospitality, especially boutique hotels, faces of potential challenges when speaking of marketing and engaging with customers in the digital age. This thesis navigates the use of social media marketing ... -
Stabilizing positive Customer Experience during employee changes
(2022)Managing customer experience has become one of the key success factors in business. In organizations where personal relationship between the customer and the salesperson are strong, the changes within the employees can ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Standing Out in a Competitive Market : the Value of Unique Cultural Elements to Customer Experience in Business Class on European Short-Haul Flights
(2023)The purpose of this thesis is to investigate the value of incorporating unique cultural elements into onboard service as a strategy to stand out in a marketplace characterized by high levels of competition and cost pressures. ... -
Storytelling as the Base of an Escapist Experience: Venejoen Piilo, Mill Case
(2024)This thesis explores the creation of an immersive experience founded upon escapism and storytelling. Escapist experiences are designed to transcend participants into a feel of another reality, offering a state for deep ... -
Strategic CEM: Café Experience and Social Media
(2019)This thesis aimed to determine how cafés can improve customer experience management (CEM) through their social media marketing efforts. The challenge for improving CEM for cafés through their social media marketing ... -
Strategic Supply Chain Management for Freight Forwarders: Enhancing customer experience through a digital platform.
(2019)The aim of this study is to elaborate on the latest phenomenon in the freight forwarding industry as digital freight platform in which how it can improve customer experience. The objectives of this study were to study not ... -
Study of the effectiveness of chatbots in customer service on e-commerce websites
(2023)Efficient customer service solutions are needed to improve virtual interactions as electronic commerce grows exponentially. AI and NLP-powered chatbots are a potential alternative. This research compares chatbots against ... -
Sustainable Sightseeing by Busses in Finland
(2023)This thesis aims to explore the concepts of sustainable sightseeing and its relevance within the tourism industry, focusing on Stromma Finland, a Helsinki-based sightseeing company that has commissioned this study. The ... -
T-shaped model as a tool for personal development – Case software industry company’s Customer Service Function
(2020)The fourth industrial revolution is changing the way’s businesses operate and customer experience is more and more central in the organization’s success. An integral part influencing the experience is the skills and knowhow ... -
Take Spring Airlines as an example to analyze the ancillary income of low-cost airlines.
(2024)In the context of increasingly fierce competition in the global aviation industry, low cost airlines (LCCs) are facing rising operating costs and market competition pressure. As one of the leading low-cost airlines in ... -
Technology contribution in electronic commerce : Customer experience of online shopping
(2019)Nowadays, online shopping is no longer an outlandish concept for customers around the world because of its usability and popularity. In conjunction with the assistance of technology, the critical minus point of online ... -
Tekstiiliverkkokaupan asiakaslähtöinen kehittäminen
(2019)Internetin avulla sähköinen kaupankäynti on yleistynyt globaalisti, sillä maantieteellisellä sijainnilla ei ole enää merkitystä. Verkkokauppatoiminnassa menestyminen on haastavaa. Verkkokauppa on osa monikanavaista ... -
The Application of CX and UX Design in the Marketing Field in Finland
(2023)This Bachelor’s thesis was conducted based on the author’s observation on the potential of UX and CX applications in the marketing field in Finland. The author noticed that Finland’s marketing could be changed to become ... -
The Critical Touchpoints and Disruptive Technology in The Post-Purchase Stage of Cosmetics Brands to Improve Customer Experience
(2022)The two primary purposes of the study were to investigate the critical touchpoints in the post-purchase phase in the context of cosmetics and the disruptive technology transformation in customer experience and its impacts ... -
The customer experience at Helsinki Airport in general and during Covid-19
(2022)This thesis is a qualitative study and covers the customer experience functions of Helsinki Airport. The research examines the customer experience of the airport in general and during a pandemic. Likewise, what kind of ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
The customer perceived value of omnichannel service attributes in fashion retail
(2020)Nykyajan teknologia on mullistanut muodin vähittäiskaupan ympäristön omnichannel-ympäristöksi häivyttämällä fyysisen ja verkossa toimivan muodin vähittäiskaupan rajoja. Nykypäivän asiakkaat hyödyntävät useaa kanavaa ... -
The Development of Customer Experience of Food Delivery Service in Finland : Case Company Wolt Enterprises Oy
(2020)The concept of platform-based services has become more relevant in developed and developing markets alike and Finland is no exception. This thesis seeks to uncover the effects of customer experience strategies on the ...
















