Theseus - Selaus asiasanan mukaan "customer satisfaction"
Viitteet 281-300 / 333
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Service Remedies for Flight Delay:take China Eastern Airlines as an Example
(2024)With social changes and economic development, civil aviation transport plays an increasingly important role in the transportation system of our country. Due to its efficient and convenient advantages, civil aviation has ... -
SF Airlines Cargo Service Quality Evaluation and Research
(2023)The civil aviation industry is developing rapidly, and air cargo is also becoming more and more important in the logistics system. Since the COVID-19 outbreak began in 2020, all kinds of logistics channels have been blocked, ... -
Social Media Impacts on Customer Satisfaction in Food and Beverage Business : Case of Juicy Rolly
(2021)The thesis aimed to examine social media as an integrated marketing communication tool and its impacts on customer satisfaction, focus on the food and beverage (F&B) industry. The thesis also studied F&B customer behavior ... -
Stadshotellet Jakobstad : Case study on marketing and customer satisfaction
(2014)The main part of this thesis was about Stadshotellet, Pietarsaari and the instructor of this thesis is hotel manager Lotte Jifs. The aim of this thesis was to examine the quality of services, the marketing of the hotel and ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Strategic Thinking at Sea: implementing a Service Design Thinking Approach onboard Aurora Botnia to Increase Customer Satisfaction and Upselling
(2024)This Master’s thesis was a service design research project commissioned by the ferry company Wasaline. The aim of the project was to design a method to increase upselling as well as the overall customer satisfaction onboard ... -
Student satisfaction with the quality of university lunch. Case Study of Antell Round Restaurant
(2023)The aim of the study was to examines student satisfaction regarding the quality of University Lunch, using Antell Round Restaurant in Savonia as a case study. Employing a survey methodology, 24 questionnaires were distributed ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Students’ Satisfaction with University Lunch Quality: Case Fox Mamselli Restaurant at KAMK
(2020)The purpose of this thesis is to measure the students’ satisfaction with university lunch service, at the same time, to identify the international perspectives and suggest new strategies for the upcoming renovation. The ... -
Study on the quality improvement of flower transportation service of SC airlines
(2023)With the rapid development of China's economy and the continuous improvement of people's living standard, flower consumption is growing year by year. As one of the largest private airlines in southwest China, SC Airlines ... -
Sustaining Parental Loyalty in Repeat Participation of Youth Exchange Programs: A Study of Factors that Promote Repeat Participation in Sending Multiple Children with a Non-Profit Organization in Finland
(2023)The aim of this research is to investigate factors that contribute to parental loyalty in repeat participation in youth exchange programs. Through purposive sampling and semi-structured interviews, the study analyzed the ... -
Take Spring Airlines as an example to analyze the ancillary income of low-cost airlines.
(2024)In the context of increasingly fierce competition in the global aviation industry, low cost airlines (LCCs) are facing rising operating costs and market competition pressure. As one of the leading low-cost airlines in ... -
The covid-19 impacts on consumer behavior in restaurant industry
(2022)Because of the pandemic issue, consumer behavior has altered, and almost every business has had to concentrate on improving business performance. The primary goal of this study was to discover how customer behavior in ... -
The effect of CRM tools on service delivery:a case study of IBEDC
(2023)The customer relationship management (CRM) approach to business seeks to simultaneously optimize cus- tomer satisfaction as well as profitable customer-business relations. Implementation of customer relationship management ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
The effectiveness of AI-powered voice feedback system on customer satisfaction in the hospitality sector
(2023)The hospitality sector is well aware of the critical issue of effectively collecting and using customer feedback to improve overall customer satisfaction. This study addresses the problem of ineffective feedback methods ... -
THE EFFECTS OF REBRANDING ON CUSTOMER’S PERSPECTIVE
(2022)Overall, this thesis aimed to explore the rebranding process and its influence from the customer point of view. The objective was to evaluate the success of a new brand design for *ship Startup Festival event from the ... -
The effects of self-service automation on customer experience during the check-in stage at Helsinki Vantaa airport
(2023)This thesis is about self-service check-in automation at Helsinki Airport. The thesis aims to determine what customers think of the increased automation and see if there is any effect on the customer experience. Since many ... -
The effects of self-service on senior passenger’s customer satisfaction in Helsinki Airport
(2019)This research was done in Helsinki Airport and the target research population was senior passengers. The aim of this research was to find out how does self-service effect on senior passengers’ customer satisfaction and how ... -
The evaluation of the customer satisfaction level in the Lalo restaurant and discovering ways of its future improvement
(2020)The thesis is based on researching customer satisfaction in the Lalo restaurant during the à la carte service. The main purpose of writing a thesis is to identify customer satisfaction in the restaurant sector and create ... -
The Future of Hotel (A Symbiosis of Automation and Human Interaction.)
(2024)The hospitality industry is undergoing a significant transformation with the integration of automation technologies. This thesis investigates this shift, providing valuable insights into how hotel guests perceive and respond ... -
The impact of customer relationship management on organizational performance : a case study of Dangote Flour Mill, Kano State
(2022)In this paper, we investigated the impact of customer relationship management (CRM) on an organization’s performance with the case study of Dangote Flour mill. CRM (Customer Relationship Management) is widely recognized ... -
The Impact of Digitalization in Improving Customer Experience at Hotel AX, Helsinki
(2024)This thesis explores the topic of digitization in the hospitality sector with a particular emphasis on how it affects the customer’s experience at Helsinki's Hotel AX. The primary aim is to offer Hotel AX actionable insights ...
















