Theseus - Selaus asiasanan mukaan "customers"
Viitteet 281-300 / 357
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Research on Satisfaction Survey of SD Airlines' Freight Service
(2023)Although air freight has undergone a long period of development, Chinese airlines still remain in the stage of using price as the main competitive means in their cargo business operations. As a service industry, there is ... -
Researching Segments of Interest for CubiCasa
(2016)The commissioner of this thesis is a company called CubiCasa. The reason for this thesis was the interest of CubiCasa on 3 different segments. The segments were AR/VR, home decoration and real estate business. The commissioner ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Revisiting customer profiles: A comparative case study of personas of Mall of Tripla
(2021)A persona, or the profile of an ideal customer is a popular and effective tool used by service designers to determine user´s needs and desires. For any business, knowing it´s customer´s preferences is one of the most ... -
Risky encounters in Helsinki’s reception work
(2022)Receptionists in low-budget accommodation companies encounter dangerous situations at the hands of customers throughout the Helsinki area. Thus, the goal was to understand the types of abuse, harassment, and dangers that ... -
Room attributes improvement in Hotel Salpa
(2021)The aim of the thesis is to define customer satisfaction about the rooms in Hotel Salpa. This study will provide the current satisfaction for certain customers that visited the hotel. As well, the study will propose some ... -
Sales Performance Improvement : Case Hotel Sorsanpesä
(2024)The aim of this thesis was to obtain in-depth knowledge about the current sales and marketing strategy of the case company, a hotel, and its implementation, as well as the methods and steps to be used to improve the overall ... -
Sales success in OP Helsinki Private
(2024)Myynnissä menestyminen on jokaisen yrityksen olemassaolon ehto. Myynnissä onnistumiseen vaikuttavat lukuiset tekijät, joita voidaan tarkastella liiketoimintaympäristö-, organisaatio- ja henkilötasolla. Tutkimus toteutettiin ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
SAP customer experience of X company
(2023)As the digital age opens doors for retailers and manufacturers to tap into expansive global markets, it simultaneously intensifies competition and heightens the need for a customer-focused and results-oriented approach. ... -
Satisfaction Levels of Customers With Online Banking Sectors in Nepal
(2024)This study delves into the satisfaction levels of customers within the online banking sector in Nepal, focusing on accessibility, reliability, ease of use, and security of e-banking services. Employing a survey research ... -
Service brand management model for building brand equity – case study
(2023)In the competitive landscape of service business where the customers’ perceptions and relationships with brands shape the competitive advantage, the objective of this research-driven case study was to investigate what is ... -
Service design as a tool for improving customer experience : case study: values, strategies, and vision of company X, Finland
(2024)The basic objective of this study was to find a way to improve customer experience in retail stores by using service design as a tool. This thesis is commissioned by Company X which is located in Vantaa. This thesis focuses ... -
Service Design for Enhancing Customer Experience and Sustainable Food Service: The case of Jyväskylän Palvelualan Opisto
(2021)The purpose of the project was to explore ways of improving Jyväskylän Palvelualan Opisto (Jyväskylä College of Services) could enhance students’ experience through the application of different service design tools. The ... -
Service quality and customer satisfaction on hotels in Gondar : Customer's role in hotel development
(2021)The service sector is the tertiary sector that is found to be progressive in a country’s economy, it has the ability to generate job opportunities especially in developing countries. Due to rapid technological change, ... -
Service Remedies for Flight Delay:take China Eastern Airlines as an Example
(2024)With social changes and economic development, civil aviation transport plays an increasingly important role in the transportation system of our country. Due to its efficient and convenient advantages, civil aviation has ... -
SF Airlines Cargo Service Quality Evaluation and Research
(2023)The civil aviation industry is developing rapidly, and air cargo is also becoming more and more important in the logistics system. Since the COVID-19 outbreak began in 2020, all kinds of logistics channels have been blocked, ... -
Social media for attracting and retaining customers in the tourism industry : Nijhoom Tours
(2024)This thesis examines how tourism companies can use social media to attract and retain customers and to get ideas for better ways to market on social media. The objectives are looking for social media trends, determining ... -
Social media marketing
(2022)As the world continues to go digital, the business sector has not been left behind in utilising the digital space. For a long time, social media has been seen as an entertainment and socialisation tool. However, significant ... -
Social Media Marketing Campaign Plan for the Case Company: Global Trade and Exhibition Oy
(2021)This is a product-based bachelor’s thesis to develop a social media marketing campaign plan for the case company to attarct clients and establish a brand image in the Russian-speaking countries. Social media is a powerful ... -
Solutions sales playbook for Ascom Oy
(2021)In this Bachelor’s thesis I examined how Ascom’s sales representatives obtain prospects’ commitment during sales calls. The topic of raised from the sales calls I have witnessed as a Business Development Manager in Ascom ... -
Storytelling as a marketing tool : Case Study Chanel
(2021)The purpose of this study was to indicate how storytelling influences consumers of the luxury brand Chanel. Storytelling is a marketing tool that tells the story about the brand in order to attract and retain customers, ...

















