Theseus - Selaus asiasanan mukaan "customer experience"
Viitteet 301-320 / 342
-
The effect of CRM tools on service delivery:a case study of IBEDC
(2023)The customer relationship management (CRM) approach to business seeks to simultaneously optimize cus- tomer satisfaction as well as profitable customer-business relations. Implementation of customer relationship management ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
The effect of gamification on customer experience in the digital environment
(2020)Gamification has been a buzz word for a few years. Having its origins in the video game industry, modern gamification is the application of game thinking, game design principles to a non-game context. In the increasingly ... -
The effects of self-service automation on customer experience during the check-in stage at Helsinki Vantaa airport
(2023)This thesis is about self-service check-in automation at Helsinki Airport. The thesis aims to determine what customers think of the increased automation and see if there is any effect on the customer experience. Since many ... -
The Employee Competencies Impacting the B2C Customer Experience in the Banking Industry
(2020)This is an independent study that is based on concepts from HR and marketing. The goal for this study is to determine the employee competencies impacting the B2C customer experience in the banking industry. The banking ... -
The Future of Hotel (A Symbiosis of Automation and Human Interaction.)
(2024)The hospitality industry is undergoing a significant transformation with the integration of automation technologies. This thesis investigates this shift, providing valuable insights into how hotel guests perceive and respond ... -
The impact of customer behavior on marketing automation in e-commerce industry
(2023)In today's industrial and digital age, focusing on studying customer behavior is extremely important for every business. Customers now have a wider range of options when making purchases, particularly in the current online ... -
The Impact of Digitalization in Improving Customer Experience at Hotel AX, Helsinki
(2024)This thesis explores the topic of digitization in the hospitality sector with a particular emphasis on how it affects the customer’s experience at Helsinki's Hotel AX. The primary aim is to offer Hotel AX actionable insights ... -
The impact of eudaimonic communication strategies in creating transformative tourism experiences
(2024)Effective communication is crucial in creating transformative travel experiences. Tourism organisations can inspire their audience to embark on a journey of personal growth and discovery by engaging them with meaningful ... -
The impact of experiential marketing on consumer and business performance
(2024)In a contemporary context, this thesis studies how experiential marketing influences both customers and business performance. Businesses looking to emotionally engage their customers and stand out in today's competitive ... -
The Impact of Marketing Automation on Enhancing Personalized Messaging Strategies
(2023)In a groundbreaking exploration, the thesis delves into the profound impact of marketing automation on personalized messaging strategies for B2C companies in Europe, focusing on Finland. The research aims to uncover the ... -
The Impact of One Unique Accommodation Unit on a Hospitality Business
(2024)Accommodation businesses all over the world aim to attract and retain customers, but it becomes harder and harder due to the competitive nature of the hospitality industry. The fluctuating number of tourists and higher ... -
The impact of the new delivery model on customer experience
(2023)Considering the customer perspective is crucial when planning any strategic change. The case organization is striving towards a new make-to-stock delivery model and is interested in its impact on customer experience. With ... -
The Implementation Plan of Digitalization to Enhance Customer Experience in Stella Gardens Hotel
(2023)The aim of this thesis is to address the implementation plan of digitalization to enhance customer experience at the Stella Gardens Hotel & Spa. The form of digitalization referred to in this thesis is digitalization carried ... -
The key elements of a successful sales process : case AGCO Power Oy
(2021)Over the years, business-to-business relationships have changed from purely transactional into cooperative relationships. Also, sales and buying processes have evolved rapidly in the last ten years. Increasing digitalization ... -
The level of customer service and customer satisfaction in the restaurant “Nautilus”
(2022)The aim of the research is to observe the customer service and customer experience in the restaurant Nautilus. The study provides some theoretical knowledge about customer service, customer satisfaction, customer experience ... -
The Meal Experience in Casual Dining Restaurants
(2020)This research-oriented thesis thrived from the author’s first study related to the quality of the service given in Maltese restaurants. Therefore, the main objective of this study is to empirically examine the present ... -
The overall impact of enhancing customer service engagement on customer experience : case: online food delivery companies in Finland
(2023)This thesis research on how to improve the overall customer experience in the online food delivery companies in Finland. The aim is to study the impact of the customer service enhancement through new and improve customer ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
The Power of Emotional Marketing : Case: Visit Lapland Tours
(2020)In such a modern world with high technology, business brands are competing with each other in order to attract a wider range of customers and retain them. Social media plays a crucial role in distributing information on ... -
The provision of personalized experience in enhancing guest engagement. Case: Pullman Phu Quoc Beach Resort.
(2022)After the Covid-19 pandemic period, people are travelling again, and they expect personalised experiences more than just good services when coming to hotels. Providing personalised experience within the hospitality industry ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
The Role of a Brand in Customer Experience
(2022)This thesis aimed to define what is the role of a brand in customer experience, and how brand loyalty is linked to customer experience. The study was conducted using a mixed-method. This thesis consists of five sections, ...
















