Theseus - Selaus asiasanan mukaan "customer satisfaction"
Viitteet 301-320 / 333
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The impact of goods customer service and customer satisfaction in a business environment
(2024)The purpose of this thesis was to point out how good customer service/customer satisfaction has an impact on a business environment. With the rise of the business world, customer service has become a brand-new factor that ... -
The impact of relationship marketing on customer loyalty: a case study of Liikuntakeskus Vire
(2022)This thesis project investigates relationship marketing at Liikuntakeskus Vire, which is the company where the author worked as an intern. The goal of the thesis was to provide a strategic plan for improving customer ... -
The Impact of Salesmen’s Customer-Oriented Behavior on Customer Satisfaction in Finland
(2024)Customer satisfaction is an important indicator of business success, but the factors behind it in the grocery market are still unexplored. Therefore, this study conceptualizes salespeople's customer-oriented behavior that ... -
The impact of service quality on sales performance : a case of Shwapno
(2023)The objective of this study was to examine the influence of service quality on the sales performance of Shwapno supermarkets in Bangladesh. The primary aims of this study encompassed the examination of the impact of complaint ... -
The impacts of the COVID-19 pandemic on Finnish food delivery services
(2021)The COVID-19 pandemic has changed the life of everybody in the world and greatly affect several industries, including food delivery industry. The thesis aims to find the change of people opinion regarding the usage of food ... -
The implementation process of customer relationship management: case company X
(2021)Customer relationship management (CRM) is not a new term to customer-centric business. The desire of every business is to know customer’s demand and try to create the competitive advantage over the competitors. However, ... -
The Importance of building and maintaining relationships with the consumers
(2023)There exist a couple of telecommunication firms in Buea Cameroon, notably, MTN Cameroon, Orange Cameroon and NEXTELL Cameroon. These firms employ a workforce from all nationalities and exper-tise and they serve a varied ... -
The Importance of Employees as High-Value Customers in the Banking Sector
(2023)This thesis researches the factors affecting the employees of Arina cooperative use of S-Pankki´s services. The research problem addresses in this thesis is to understand why em-ployees of the case company (referred to as ... -
The important role of physical environment to customer satisfaction and customer loyalty in Finland’s fine dining restaurants
(2021)The goal of the thesis is to examine the correlation between the quality of the restaurant's physical environment and customer satisfaction and customer loyalty. These physical environmental components included light, ... -
The influence of artificial intelligence marketing on customer satisfaction in online retail
(2019)The online retail has changed considerably due to artificial intelligence. Companies have more possibilities to control the buying behaviour of their customers through AI marketing. The purpose of the study was to determine ... -
The Influence of Communication Skills on Customer Satisfaction: A Case Study
(2024)As the world becomes more interconnected, addressing language barriers in the foodservice industry has become increasingly important. This study aims to assess the impact of language barriers on communication satisfaction, ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
The Influence of Warehousing and Order Fulfilment on Customer Satisfaction in E-Commerce
(2022)This study dealt with the influence of logistic processes, especially warehousing and order fulfillment on customer satisfaction in the B2C e-commerce business. The primary goal was to define links and dependencies between ... -
The key factors that affect net promoter score for a software as a service company
(2022)The recent and ongoing global pandemic of Covid 19 has caused great turmoil across all service industries. Customers are by necessity receiving less face-to-face interaction and are becoming much more accustomed to requiring ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
The level of customer service and customer satisfaction in the restaurant “Nautilus”
(2022)The aim of the research is to observe the customer service and customer experience in the restaurant Nautilus. The study provides some theoretical knowledge about customer service, customer satisfaction, customer experience ... -
The Meal Experience in Casual Dining Restaurants
(2020)This research-oriented thesis thrived from the author’s first study related to the quality of the service given in Maltese restaurants. Therefore, the main objective of this study is to empirically examine the present ... -
The Potentialities To Establish A Bubble Tea Buffet In Jyväskylä
(2022)With the development of the digital age, the wave of competition among businesses in the food and beverage industry is rising sharply. Therefore, a company that could deliver excellent services while also producing remarkable ... -
The role of Artificial Intelligence in enhancing online sales and the customer experience
(2024)In the digital area of e-commerce, Artificial Intelligence (AI) is reshaping online sales strategies and redefining customer experiences. This study explores the role of Artificial Intelligence (AI) in enhancing online ... -
The Role of Chatbot Marketing Efforts in Enhancing Customer-Brand Relationships for the Finnish Fashion Brands
(2023)This study investigates the impact of chatbot marketing efforts on customer-brand relationships and engagement in the Finnish fashion industry. The primary goal of the research was to identify how customer engagement could ... -
The role of customer experience management in the purchase decision process
(2021)The purpose of this research was to explore the concept of customer experience management and identify the effects it has on customer loyalty, customer satisfaction, and purchase behaviour. In research, the impact of ... -
The role of Customer Service in building a loyal customer base for a fast-food franchisee : case Himu Oy
(2022)The purpose of this thesis is to identify the most important factors available to a franchisee for nurturing a loyal customer base for their specific branch belonging to a particular fast-food brand. Literature review, ...
















