Theseus - Selaus asiasanan mukaan "customer experience"
Viitteet 321-340 / 342
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The role of Artificial Intelligence in enhancing online sales and the customer experience
(2024)In the digital area of e-commerce, Artificial Intelligence (AI) is reshaping online sales strategies and redefining customer experiences. This study explores the role of Artificial Intelligence (AI) in enhancing online ... -
The role of customer experience management in the purchase decision process
(2021)The purpose of this research was to explore the concept of customer experience management and identify the effects it has on customer loyalty, customer satisfaction, and purchase behaviour. In research, the impact of ... -
The Role Of Service Design In Tour Packages Providers’ Activities In Finland
(2022)The importance of the service industry is increasing over time. In Finland, the service economy is playing an important part in the Finnish gross domestic product (GDP). To reach more profitable economical results from the ... -
The transition to omnichannel marketing : the future customer experience
(2024)The purpose of this study was to understand how retailers can improve their customer experience by transitioning to omnichannel marketing. This study will evaluate can companies achieve a true omnichannel experience that ... -
The User Experience Evaluation of Corporate Customer Online Service : Case Collection Company X
(2024)Tämä opinnäytetyö keskittyi tutkimaan ja arvioimaan toimeksiantajan yritysasiakasverkkopalvelun käytettävyyttä ja käyttäjäkokemusta. Tutkimuksen tavoitteena oli ymmärtää, miten käyttäjät kokevat kyseisen verkkopalvelun, ... -
Title: Increasing sales through Effective customer relationship – A case study of Om Sai Shoes.
(2024)This study investigates increasing sales through effective customer relationship strategies with a focus on Om Sai Shoes, a small to medium-sized retail business. Through an analysis of customer behaviour, de-mographics, ... -
To beauty or not to beauty : developing the student experience of a private cosmetology school
(2022)Tämän opinnäytetyön tarkoituksena on selvittää mitkä tekijät vaikuttavat opiskelijakokemuksen muodostumiseen ja miten opiskelijakokemusta voi parantaa. Opinnäytetyön toimeksiantajana toimii yksityinen kosmetologikoulu. ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Towards happy administration and leadership in a sports club : a design thinking approach to study the member experience with the Olympic Committee’s Suomisport
(2019)There are nearly 500,000 volunteers in 10,000 sports clubs in Finland. The need to even the administrative workload in them is evident. Suomisport as of today has 85 sports federations and 130 sports. The aim is to develop ... -
Towards new museum services: developing B2B Services for Finland's New Museum of Architecture and Design by Identifying Customer Expectations
(2024)Finland's New Museum of architecture and design is currently being planned for Helsinki. The museum's international, open design competition is running from April 2024, and the competition winner will be announced in ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Transforming B2B sales essentials: how to reshape traditional sales procedures to engage modern organizational buyers
(2021)The aim of this thesis was to gain a better understanding of modern organizational buying behavior, sales essentials, and the role of customer experience in developing a sustainable and profitable business in the 21st ... -
Understanding customer-centric business strategy : case study and practical guide
(2024)This research-based master’s thesis focused on customer-centricity. The goal was to create a practical information package for Finnish small-scale business owners, who want to learn how to build a customer-centric business ... -
Unveiling the future: how Sri Lanka's banking sector is leveraging AI-powered applications for enhancing customer experience
(2024)This study is done with the purpose of identifying and improving the use of AI-Powered applications to enhance customer experience in the Sri Lankan banking sector. This study aims to make recommendations to improve the ... -
Updating the Layouts of Moilas Bakery Ltd Factories for Improved Efficiency and Customer Experience
(2024)This thesis work aimed to optimise layouts design of Moilas Bakery Ltd factories to improve both efficiency and customer experience by using a 2D CAD computer software. From the current layout, the company recognized that ... -
User Experience of Digital Healthcare Services in Finland from the Customer Perspective
(2024)This thesis explores the user experience of digital healthcare solutions in Finland, focusing on the customer’s experience. During the past two decades digitalisation became deeply integrated into healthcare in Finland. ... -
Using Service Marketing in Establishing a Cafe-bakery in Finland
(2019)In order to gain customer attraction and retention, service is the key to create a lasting relationship between the service provider and customer. The purpose of this thesis is to firstly analyze the customers’ expectations ... -
UX GUIDE - Getting to grips with user experience terminology
The Publication Series of LAB University of Applied Sciences, part 55 (LAB-ammattikorkeakoulu, 2023)Each field has its own terminology, tools and working methods that, at first glance, may appear confusing. Experts often make use of professional terms that can easily be confused with one another due to, for example, the ... -
Value Propositions Related Communication and What Creates Value in Civil Engineering from a Service-Dominant Logic perspective
(2024)Value propositions consider the context, competitive environment, customer base, products, and other factors, that uniquely and credibly, communicate the benefits in the mindset of mutual gain of involved actors. The ... -
What are the elements that make an effective and popular cocktail bar?
(2020)This thesis is a research-oriented study with the aim to find out the most important elements of an effective and popular cocktail bar. In addition to finding key elements, four cocktail bars in Helsinki were chosen and ... -
What motivates participation to a culture event: market research for Jyväskylä Festival
(2022)The objective of the following thesis was to get an understating of the motivations and expectations of the customers of the Jyväskylä Festival. The author conducted market research of the customers of Jyväskylä Festival ... -
Why does business in Viet Nam need to embrace social media to understand e-consumer behaviours?
(2022)With the significant increase in social media speed, business is now aware of applying social media in developing business, especially in supporting the understanding of e-consumer behaviours. E-consumer behaviours are ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad
















